Job description About the Role We are looking for a proactive solution-oriented Technical Support Executive to join our dynamic IT team in Bangalore The ideal candidate will bring 2-4 years of hands-on experience in providing L1 and L2 technical support This role is pivotal in ensuring seamless IT operations resolving technical issues promptly and maintaining high user satisfaction across the organization Key Responsibilities Provide L1 and L2 support to internal users through in-person interactions phone email and remote access tools Install configure and troubleshoot hardware such as desktops laptops printers scanners and peripherals Address and resolve software-related issues including those related to Windows Mac OS Office 365 antivirus software and email clients Monitor system and network performance performing routine maintenance and identifying potential issues proactively Manage user accounts access rights and system permissions across platforms Maintain accurate records of issues and resolutions using IT ticketing systems Set up and support video conferencing systems and other collaboration tools Zoom Teams etc Ensure timely resolution of issues and escalate complex problems to higher-level support teams when required Assist in maintaining an updated IT asset inventory and support IT needs during employee onboarding offboarding Adhere to internal IT policies compliance standards and data security protocols Required Skills Competencies Proficiency with remote desktop applications troubleshooting tools and helpdesk ticketing systems Basic awareness of cybersecurity practices and data protection protocols Strong analytical and problem-solving skills with a keen attention to detail Excellent interpersonal and communication abilities to assist users effectively A customer-first mindset and ability to prioritize tasks in a dynamic fast-paced environment Qualifications Bachelor s degree in Computer Science Information Technology or a related field Proven 2-5 years of experience in a technical support or IT helpdesk role Job Type Full time Pay 40 000 00 - 50 000 00 per month Work Location In person

📌 Technical Support Executive (Karnataka)
🏢 Emmaus Swiss School
📍 Karnataka