JLL supports the Whole You personally and professionally Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology to our clients We are committed to hiring the best most talented people in our industry and we support them through professional growth flexibility and personalized benefits to manage life in and outside of work Whether you ve got deep experience in commercial real estate skilled trades and technology or you re looking to apply your relevant experience to a new industry we empower you to shape a brighter way forward so you can thrive professionally and personally Guest Relationship Executive Overall Responsibility To provide Help Desk services in accordance with company policies procedures and processes Achievement of the Key Performance Indicators and Service Level Agreement targets Provide Call logging services in accordance with the service guidelines Receive and log complaints - Record complete details of the service requests complaints from employees of Client Assign Unique Identity numbers for all service requests complaints Work order Job cards - Generate job cards work orders for all service requests with specific tasks by assigning unique reference numbers Assign and Despatch - Assign specific service provider based on the nature of request complain Follow- up on completion - Close service requests by regularly following up with respective service assignee and record response times Customer feedback - Communicate with requestor to ensure call closure request status reasoning and commit on probable timing of call closure Reporting - Prepare daily weekly reports on call status Prepare monthly report on recurring calls and assist Building Engineers in job card analysis Ensure compliance of regulations requirements of JLL management Provide assistance in general administrative activities as required Contribute to the Monthly Management Report to Client Participate in Emergency Evacuation procedures including crisis management and business continuity Manage all Health and Safety issues and actively participate in Health and Safety reviews Assist with the re-sourcing of other aspects of JLL s operation as required Work closely with Administration in relation to the payment of invoices Work closely with Engineering and Facilities in relation to the completion of work orders contractor management and agreed operational procedures Competencies and Experience Experience in Help Desk operations and processes are required with strong Administration Skills Strong Customer Service focus Excellent people skills and ability to interact with a wide range of client staff and demands Knowledge of Occupational Safety requirements Strong PC literacy and proven ability to manage daily activities using various systems Demonstrated experience with continuous improvement initiatives highly desirable Demonstrated experience with client reporting and the preparation of statistical call analysis Graduate in any discipline 2 - 3 years experience in Help Desk management Proven ability to function effectively as part of a team Proven ability to initiate and follow through with improvement initiatives Positive communication Skills If this job description resonates with you we encourage you to apply even if you don t meet all of the requirements below We re interested in getting to know you and what you bring to the table Personalized benefits that support personal well-being and growth JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health About JLL - We re JLL a leading professional services and investment management firm specializing in real estate We have operations in over 80 countries and a workforce of over 102 000 individuals around the world who help real estate owners occupiers and investors achieve their business ambitions As a global Fortune 500 company we also have an inherent responsibility to drive sustainability and corporate social responsibility That s why we re committed to our purpose to shape the future of real estate for a better world We re using the most advanced technology to create rewarding opportunities amazing spaces and sustainable real estate solutions for our clients our people and our communities Our core values of teamwork ethics and excellence are also fundamental to everything we do and we re honored to be recognized with awards for our success by organizations both globally and locally Creating a diverse and inclusive culture where we all feel welcomed valued and empowered to achieve our full potential is important to who we are today and where we re headed in the future And we know that unique backgrounds experiences and perspectives help us think bigger spark innovation and succeed together