Trainer CX We are seeking a skilled Trainer CX to deliver high-impact training programs for a global airline customer experience process This role is central to ensuring that new hires and existing employees are equipped with the knowledge and skills required to deliver exceptional customer service across phone chat and email channels The ideal candidate will have hands-on experience in airline operations training and a passion for facilitating learning in a rapid-paced agile environment Key Responsibilities 1 Training Delivery Conduct instructor-led training ILT sessions for new hire onboarding cross-training and upskilling across CX channels Deliver training on core airline workflows including bookings cancellations exchanges codeshares and ancillaries Ensure training sessions are engaging interactive and aligned with business and compliance standards Facilitate On-the-Job Training OJT for current hires ensuring individual performance meets defined qualitative and quantitative benchmarks required for successful transition from training to production 2 Learner Engagement Assessment Monitor learner progress through assessments quizzes and feedback mechanisms Provide coaching and support to learners during and post-training to ensure knowledge retention and application Identify learning gaps and recommend interventions to improve performance 3 Content Familiarization Feedback Stay updated with training content SOPs and process changes Provide feedback for content development update to enhance training material Ensure training delivery complies with industry regulations 4 Collaboration Reporting Collaborate with operations quality and training teams to align training delivery with business needs Maintain accurate training records attendance and post-training performance data Participate in calibration sessions and contribute to continuous improvement initiatives Ideal Candidate Profile Must-Have 3-5 years of progressive experience in training roles with at least 1-2 years in a Sr Trainer or assistant manager capacity Experience in airline or OTA CX operations with exposure to high-volume environments Strong understanding of airline workflows bookings cancellations exchanges codeshares ancillaries Excellent facilitation communication and stakeholder management skills Preferred Exposure to instructional design principles and blended learning models ILT e-learning Familiarity with global airline compliance standards and travel industry regulations Ability to work in a fast-paced multi-site environment and travel as needed Position details Location Mohali Full-time On-site Working Days 5 Days a Week Reporting To Assistant Manager CX Manager Training CX Job Types Full-time Permanent Pay Up to 800 000 00 per month Work Location In person

📌 Process Trainer (travel) (Punjab)
🏢 Vision Unlimited
📍 Punjab