Responsibilities Respond to customer queries in a timely and accurate way via multiple channels Identify customer needs and help customers use specific features Analyze and report product malfunctions for example by testing different scenarios or impersonating users Update our internal databases with information about technical issues and practical discussions with customers Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share it with our Product Sales and Marketing Teams Assist in training junior Customer Support Representatives Requirements and Skills Fresher or Experience as a Customer Support Specialist or similar CS role Familiarity with our industry is a plus Experience using help desk software and remote support tools Understanding of how CRM systems work Excellent communication and problem-solving skills in English Hindi Multi-tasking abilities Patience when handling tough cases Any graduate with no backlog Job Types Full-time Permanent Fresher Pay 200 000 00 - 300 000 00 per year Benefits Health insurance Provident Fund Education Bachelor s Required Language Hindi Required Work Location In person

📌 Process Analyst (Karnataka)
🏢 Shopemet Networks Private
📍 Karnataka