- Guest Relation Executive GRE Position Guest Relation Executive Department Front Office Guest Services Reports To Front Office Manager Guest Relations Manager Responsibilities Greet guests warmly upon arrival and ensure a smooth check-in check-out process Handle guest queries requests and complaints professionally and promptly Maintain up-to-date knowledge of hotel facilities services and local attractions Build strong guest relationships to ensure customer loyalty and repeat business Coordinate with housekeeping F B and other departments for guest requirements Maintain accurate guest records and prepare reports as required Assist VIP guests with special services ensuring personalized experiences Monitor guest feedback and ensure high guest satisfaction scores Requirements Bachelor s degree diploma in Hotel Management or related field preferred 1-3 years of experience in guest services front office in hotels or hospitality Excellent communication and interpersonal skills Pleasing personality with a guest-first attitude Proficiency in English knowledge of additional languages is an advantage Ability to work in shifts including weekends and holidays - Hostess Position Hostess Department Food Beverage Restaurant Reports To Restaurant Manager Responsibilities Welcome and greet guests in a friendly courteous and qualified manner Manage restaurant reservations and maintain seating arrangements efficiently Escort guests to their tables and present menus Coordinate with service staff to ensure smooth guest service Answer phone calls respond to inquiries and provide accurate restaurant information Maintain cleanliness and organization at the reception hostess desk Upsell promotions special menus or events to guests Handle guest complaints politely and escalate when necessary Requirements High school diploma or hospitality certification Hotel Management preferred Prior experience as a hostess in restaurants hospitality is an advantage Excellent communication and presentation skills Well-groomed confident and customer-oriented personality Ability to multitask and remain calm under pressure Flexible with shifts weekends and evening schedules Job Type Full-time Pay 25 000 00 - 30 000 00 per month Work Location In person