Job Title Customer Support Executive Company Overview Join a fast-growing D2C brand in the automobile smart helmet and consumer tech industry We are committed to delivering innovative products and an excellent customer experience and we are looking for passionate individuals to join our team Job Location Jaipur Employment Type Full-time Experience Required 1-3 years Job Summary We are seeking a proactive and empathetic Customer Support Executive to handle customer queries resolve issues and ensure a seamless post-sales experience If you have excellent communication skills a customer-first mindset and the ability to perform well under pressure we d love to hear from you Key Responsibilities Handle customer queries via phone email WhatsApp and other platforms Provide accurate information about products services warranties and return policies Coordinate with internal teams warehouse service R D for timely issue resolution Maintain detailed records of customer interactions and resolutions in the CRM Follow up with customers to ensure satisfaction and closure Support order tracking replacement and refund-related queries Escalate complex issues to relevant departments promptly Share weekly reports on customer satisfaction and support metrics Assist in collecting customer feedback and suggest process improvements Required Skills Excellent communication skills in Hindi English both are mandatory Strong interpersonal and problem-solving abilities Familiarity with CRM tools ticketing software and MS Office Ability to multitask and work under pressure Basic knowledge of e-commerce and logistics is a plus Qualification Bachelor s degree in any field Minimum 1 year of experience in a customer support service role preferred How to Apply Interested candidates can apply directly via Indeed or contact us at (phone hidden) for more details Job Types Full time Permanent Work Location In person Speak with the employer 91 (phone hidden)

📌 Customer Support Executive (Rajasthan)
🏢 keyway abroad
📍 Rajasthan