Description Company Overview When it comes to IT solution providers there are a lot of choices But when it comes to providers with innovative and differentiating end-to-end service offerings there s really only one Zones - First Choice for IT TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain Positioned to be the IT partner you need Zones a Minority Business Enterprise MBE in business for over 35 years specializes in Digital Workplace Cloud Data Center Networking Security and Managed Professional Staffing services Operating in more than 120 countries leveraging a robust portfolio and utilizing the highest certification levels from key partners including Microsoft Apple Cisco Lenovo Adobe and more Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need they can Consider IT Done Follow Zones LLC on Twitter Zones and LinkedIn and Facebook Position Overview To provide technical support assistance to customers remotely To ensure client satisfaction and ability to resolve customer issues at first contact Must have good technical knowledge and an ability to communicate effectively to understand the problem empathize and provide a solution at the earliest To ensure user queries or issues are captured validated and triaged for further processing To ensure various types of information or updates are communicated to users through appropriate channels What you ll do as the L1- Service Desk The requirements listed below are representative of the knowledge skill and or ability required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Serve as the first point of contact for customers seeking technical assistance through various channels like phone chat email Experience in Core IT Support Addressing Clients Worldwide 247 Experience troubleshooting and configuring desktop hardware and associated peripherals Ability to work in a team environment and communicate effectively through chat systems e g Microsoft teams Skype Working knowledge of computer operating systems Windows hardware diagnosis set up and software installation troubleshooting Experience working in a fast-paced environment Strong customer service experience Excellent communication skills is must Ability to multitask well Real time Ticket creation and documentation Ability to perform tasks within SLAs Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the SOP s KB s related to the issue and the relevant details provided by customers Walk the customer through the problem-solving process Escalate unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions from customers to the appropriate internal team Identify and suggest possible improvements to procedures KB articles Good understanding of computer systems mobile devices and other tech products Ability to diagnose and resolve basic technical issues faster 24 7 rotational shift What you will bring to the team Experience - 0- 0 6 months in IT Support Education - Bsc IT Computer or B Tech BE BCA M Tech MCA Msc Computer Reporting - Team Lead Zones offers a comprehensive Benefits package While we re committed to providing top-tier solutions we are just as committed to supporting our own teams We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value they bring to our business Our employees enjoy a variety of comprehensive benefits including Medical Insurance Coverage Group Term Life and Personal Accident Cover to handle the uncertainties of life and a flexible leave policy to balance their work life At Zones work is more than a job - it s an exciting career immersed in an inventive cooperative culture If you re interested in working on the cutting edge of IT innovation sales engineering operations administration and more Zones is the place for you

📌 Service Desk Analyst (Karnataka)
🏢 Zones
📍 Karnataka