Job Title Customer Experience Manager CXM Location Gurgaon KIA Showroom Department Sales - Customer Service Reporting to General Manager Job Summary The Customer Experience Manager CXM is responsible for ensuring an exceptional and seamless experience for every customer visiting the car showroom This role is the face of the brand managing the customer journey from initial inquiry through to post-sale engagement The CXM works closely with sales service and marketing teams to enhance satisfaction loyalty and brand image Key Responsibilities Customer Journey Management Greet and assist customers upon arrival at the showroom Ensure a welcoming environment and premium brand experience Coordinate test drives and product demonstrations Customer Relationship Management Maintain and update customer records in CRM systems Follow up with customers post-visit and post-sale Handle and resolve customer complaints or concerns promptly and professionally Experience Optimization Monitor and evaluate customer feedback through surveys reviews and direct interaction Identify pain points and suggest improvements to showroom processes and services Train showroom staff on customer interaction protocols and standards Brand Representation Uphold the dealership s image and standards at all times Collaborate with marketing for showroom events launches or promotions Operational Excellence Maintain the ambiance and cleanliness of customer areas Ensure availability of brochures displays refreshments and other touchpoints Key Skills Qualifications Bachelor s degree in Business Marketing Hospitality or related field 3 years of experience in customer-facing roles preferably in automotive or luxury retail Strong communication and interpersonal skills Proficiency in CRM tools and MS Office Problem-solving mindset with a customer-first approach Skilled appearance and demeanor NOTE- Good Experience in Automobile sector Job Type Full-time Pay 30 000 00 - 45 000 00 per month Work Location In person