Requisition ID 68931 About Whirlpool Corporation Whirlpool Corporation NYSE WHR is a leading home appliance company in constant pursuit of improving life at home As theonly major U S -based manufacturer of kitchen and laundry appliances the company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio including Whirlpool KitchenAid JennAir Maytag Amana Brastemp Consul and InSinkErator In 2024 the company reported approximately 17 billion in annual sales - close to 90 of which were in the Americas - 44 000 employees and 40 manufacturing and technology research centers Additional information about the company can be found at WhirlpoolCorp com The team you will be a part of The Field Service team performs emergency repair preventative maintenance and installation on a 24 7 on-call basis with regional responsibility for electrical and or mechanical equipment and systems Performs in office preventative maintenance routine repair and calibration after installation Provides technical support and training to customers on operational or maintenance aspects of system equipment This role in summary Field Operations and Customer Service Your responsibilities will include Supervision of Service Partner Operations o Ensure quality of customer service provided by service partners Regularly monitor and help improve service quality parameters like open calls same day closures escalations of each service partner o Assist service partners in educating service engineers about the right attitude for handling customer interactions o Validate replacement calls and initiate the process from service end o Assist service partners in stock management for spare parts Defect Management and Trade o Maintain trade partner satisfaction by providing timely resolution in case of defective products at the shop floor o Provide swift response to escalated customer issues raised by trade partners o Perform periodic stock checks at trade partner godowns and minimise stock defects and repair costs Connect with us and learn more about Whirlpool Corporation See what it s like to work at Whirlpool by visiting Whirlpool Careers Additional information about the company can be found on Facebook Twitter LinkedIn Instagram and YouTube Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity religion sex pregnancy gender expression or identity sexual orientation age physical or mental disability veteran status or any other category protected by applicable law

📌 Senior Executive, Field Service (Karnataka)
🏢 Whirlpool
📍 Karnataka