Hiring for Incident Management Pune Manage the end-to-end Incident Management lifecycle for all IT-related incidents Coordinate and lead the response to major incidents ensuring timely resolution and stakeholder communication Serve as the primary point of contact for escalated incidents engaging technical teams vendors and third-party providers as needed Drive root cause analysis RCA and ensure problem records are created for recurring issues Monitor incident queues ensure SLAs are met and escalate when appropriate Ensure incident documentation is complete accurate and available for reporting and audit Facilitate post-incident reviews PIRs and continuous improvement initiatives Work closely with Service Desk Infrastructure Application Support and Business Units
📌 Incident Management Pune (Maharashtra)
🏢 Diverse Lynx
📍 Maharashtra
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