What You Do - Manage a team comprising of SEO Managers TLs Senior SEOs and Junior SEOs- Proactively drive client servicing and relations - Be the customer s voice in SEO Operations team - Critically examine execution of SEO Projects troubleshoot problems on the go - Lead client review meetings ensure customer delight - Map customer expectations at high level evolve SEO practices to ensure customer delight - Ensure client retention - Ensure timely execution of projects - Ensure timely reporting for clients - Keep communication channels open between client SEO team members and Business Development team - Possess a thorough understanding of SEO and organic search methods - Thorough knowledge of Web Analytics and Webmaster tools - Abreast of algorithmic updates and latest trends tools and techniques followed in internet marketing What You Need - A minimum of 10 years of Client Team Management experience in the Digital Marketing arena - Sound experience of managing multiple projects in agency client relationship model - Strong understanding of Internet Marketing principles - Extremely robust verbal and written communication skills - Ability to prioritize strategically and analyze large sets of data - Postgraduates with Marketing IT or Communications degree and or diploma preferred Who You Are - You re skilled at building and maintaining long-term relationships - You re intensely passionate about all things Digital Interactive - You have the ideas and the strategies to implement them - You re not afraid to reach and dream big - You re upbeat positive And a relentless problem solver - You believe in driving value to customers via SEO results ref updazz com