Designation ASSOCIATE CONSULTANT No of Positions 1 Skill Primary Data Center-Windows-Windows Operating System Posting About HCLTech HCLTech is a global technology company spread across 60 countries delivering industry-leading capabilities centered around digital engineering cloud and AI powered by a broad portfolio of technology services and products We work with clients across all major verticals providing industry solutions for Financial Services Manufacturing Life Sciences and Healthcare Technology and Services Telecom and Media Retail and CPG and Public Services We re powered by our people a global diverse multi-generational talent - representing 161 nationalities whose unique spark perspective and boundless passion drive our culture of proactive value creation and problem-solving Our purpose is to bring together the best of technology and our people to supercharge progress for everyone everywhere our clients partners their stakeholders communities and the planet As a company we are deeply focused on accelerating our ESG agenda We are also creating technology-enabled sustainable solutions with and for our clients and partners We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible inclusive and beneficial to all our stakeholders in the long term We have committed to achieving net zero by 2040 To learn more about how we can supercharge progress for you visit SME-MS Windows 2000 Admin Job Summary The Subject Matter Expert Support Ops plays a crucial role in ensuring the timely resolution of escalations and incidents while adhering to Service Level Agreements SLAs and maintaining quality standards This position is integral to enhancing customer satisfaction through effective communication and operational excellence within the MS Windows 2000 Administration domain 1 Key Responsibilities 1 Ensure Timely Resolution And Quality Compliance Of Escalated Tickets And Incidents By Analyzing Issues In Ms Windows 2000 Administration Aligning With Sla Requirements To Enhance Operational Efficiency 2 Mentor Team Members And Administrators By Conducting Training Sessions Preparing Standard Operating Procedures Sops And Maintaining Accurate Documentation Within Ms Windows 2000 Environments Fostering A Culture Of Knowledge Sharing 3 Validate Change Order Implementation Plans And Assess Human Error Compliance Contributing To Capacity Planning Efforts Through Detailed Analysis Of Operational Needs In Ms Windows 2000 Administration 4 Actively Participate In Customer Meetings To Gather Feedback And Understand Issues Ensuring Positive Customer Experiences Through Effective Communication And Problem Resolution Strategies 5 Validate And Present Analyses Such As Root Cause And Trend Analyses To Key Business Stakeholders Leveraging Insights To Improve Operational Performance In Ms Windows 2000 Administration Tasks Skill Requirements 1 In-Depth Knowledge Of Ms Windows 2000 Administration 2 Solid Analytical Skills For Incident Resolution And Reporting 3 Excellent Communication And Stakeholder Management Abilities 4 Proficient In Preparing Documentation And Sops 5 Capacity Planning And Change Management Experience Certification 1 Optional But Valuable Certifications Include Microsoft Certified Windows Server Fundamentals Or Relevant Itil Certifications