Overview At NetApp we have a history of helping customers turn challenges into business opportunities That s because we bring new thinking to age-old problems like how to use data most effectively in the most efficient possible way As an Engineer with NetApp you ll have the opportunity to work with modern cloud and container orchestration technologies in a production setting You ll play an important role in scaling systems sustainably through automation and evolving them by pushing for changes to improve reliability and velocity About NetApp NetApp is the intelligent data infrastructure company turning a world of disruption into opportunity for every customer No matter the data type workload or environment we help our customers identify and realize new business possibilities And it all starts with our people If this sounds like something you want to be part of NetApp is the place for you You can help bring current ideas to life approaching each challenge with fresh eyes Of course you won t be doing it alone At NetApp we re all about asking for help when we need it collaborating with others and partnering across the organization - and beyond Job summary As an Engineering Manager for the Remote Support Agent team at NetApp you will lead a team focused on delivering solutions that meet customers needs across engineered systems and cloud services The RSA team is responsible for a range of functions in ONTAP NetApp s cross-platform data processing and storage software Areas of responsibility include processing of call-home Autosupports Core files managing tools and their quality You will direct the activities of a software development team that designs develops tests and owns the software lifecycle You will impact the planning execution and delivery of parallel projects for NetApp customers Job requirements Lead a team of high-performing software engineers Lead software project teams through all phases of the software development cycle Solid technical expertise in software engineering and system design Experience with cloud technologies and hybrid cloud solutions Proven experience managing small to medium-sized software development teams Strong understanding of software development lifecycle quality assurance processes and project management methodologies Create and influence strategy and deliver on execution Excellent verbal and written communication skills Provide coaching and career development for members of your team Be willing to work on additional tasks and responsibilities that will contribute towards team department and company goals Job Responsibilities Lead and manage a team of engineers to deliver complex Data Processing capabilities Work effectively with staff to Product Council-level employees and employees within and outside of their function and organization Ensure the team adheres to best practices in software development quality assurance security and project management Drive the adoption of new technologies and methodologies to improve efficiency and productivity in-depth knowledge to solve broad issues that are complex in scope and establish medium to long-range plans Ability to function independently in a fast-paced dynamic environment with competing priorities Influence peers and partners across teams and business units Utilize people skills and available people manager tools to critically impact the growth of individuals within the company and their careers Education Requires a minimum of 3 years related to people leadership and project management 10 years in technology or other software development industry Bachelor of Science degree in Computer Science or equivalent experience At NetApp we embrace a hybrid working environment designed to strengthen connection collaboration and culture for all employees This means that most roles will have some level of in-office and or in-person expectations which will be shared during the recruitment process Equal Opportunity Employer NetApp is firmly committed to Equal Employment Opportunity EEO and to compliance with all laws that prohibit employment discrimination based on age race color gender sexual orientation gender identity national origin religion disability or genetic information pregnancy and any protected classification Why NetApp We are all about helping customers turn challenges into business opportunity It starts with bringing new thinking to age-old problems like how to use data most effectively to run better - but also to innovate We tailor our approach to the customer s unique needs with a combination of fresh thinking and proven approaches We enable a healthy work-life balance Our volunteer time off program is best in class offering employees 40 hours of paid time off each year to volunteer with their favourite organizations We provide comprehensive benefits including health care life and accident plans emotional support resources for you and your family legal services and financial savings programs to help you plan for your future We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life If you want to help us build knowledge and solve big problems let s talk Submitting an application To ensure a streamlined and fair hiring process for all candidates our team only reviews applications submitted through our company website This practice allows us to track assess and respond to applicants efficiently Emailing our employees recruiters or Human Resources personnel directly will not influence your application Our values Put the customer at the center Care for each other and our communities Think and act like owners Build belonging every day Embrace a growth mindset Benefits Volunteer time off 40 hours of paid volunteer time each year Well-being Employee Assistance Program fitness and mental health resources to help employees be their best Time away Paid time off for vacation and to recharge