Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook Inviting applications for the role of Sr Manager Qualtrics We are seeking a highly skilled Business Analyst to join our team and contribute to our continued success As a Qualtrics - Business Analyst you will play a crucial role in analysing data and providing valuable insights to drive business decisions and improve customer experience If you are a driven and analytical individual with a passion for technology and innovation we want to hear from you Join us and be a part of revolutionizing the way businesses operate Responsibilities 1 Conduct data analysis to identify trends patterns and insights related to customer behaviour and experience 2 Collaborate with cross-functional teams to define and prioritize business objectives and requirements 3 Develop and maintain dashboards reports and visualizations to track key performance indicators and measure business success using Tableau Knowledge of GCP is preferred 4 Utilize tools such as Qualtrics to gather and analyse data from various sources to provide actionable recommendations 5 Work closely with client teams to provide data-driven insights and support decision making 6 Identify areas for process improvement and optimization to enhance customer experience 7 Present findings and recommendations to stakeholders in a clear and concise manner 8 Continuously monitor and evaluate key metrics to ensure business objectives are being met Qualifications we seek in you Minimum Qualifications Bachelor s degree or equivalent in Business Administration or a related field Relevant years of experience in business analysis preferably within a software or technology company Proficiency in Qualtrics survey design and data analysis Solid analytical skills with the ability to interpret and derive insights from complex data sets Excellent communication and presentation skills with the ability to effectively convey insights and recommendations to diverse stakeholders Stakeholder Management Proven ability to engage with cross-functional teams and senior leadership to gather requirements and align on business goals Skilled in managing expectations and building solid relationships with internal and external stakeholders Experience in facilitating stakeholder workshops feedback sessions and status meetings to ensure transparency and alignment The ability to translate business needs into actionable insights and drive consensus among diverse stakeholder groups Strong negotiation and conflict resolution skills to manage differing priorities and ensure project success Required Skills Process Improvement Project Management Business Intelligence Data Analysis Market Research Database Management Data Visualization Data Mining Statistical modelling survey design Report generation Customer analysis Soft Skills Communication Conflict Resolution Emotional Intelligence Leadership Time management creativity Attention to detail Teamwork Adaptability Problem-Solving Why join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience mentorship and continuous learning opportunities Work with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training JobSenior Manager Primary LocationIndia-Gurugram ScheduleFull-time Education LevelBachelor s Graduation Equivalent Job PostingSep 22 2025 9 47 21 AM Unposting DateOct 22 2025 1 29 00 PM Master Skills ListOperations Job CategoryFull Time

📌 Sr. Manager (Haryana)
🏢 Genpact
📍 Haryana