IT helpdesk Primary Skills Technical Support- Citrix MS Outlook Zoom Intune SCCM Office 365 Internet Intranet Minimum 2 years hands on Key Responsibilities Deliver effective solutions for hardware and application software issues managing escalations while ensuring compliance with Service Level Agreements and maintaining a strong commitment to customer service support Demonstrate business awareness and a client-focused approach communicating effectively with excellent written and verbal skills with attention to detail Exhibit flexibility in working hours during peak periods and efficiently re-prioritise and organise tasks Experience and Qualifications Required Possess 2-3 years of IT experience with proven technical support skills demonstrating expertise in desktop environments and troubleshooting Windows 11 and macOS issues Have hands-on experience with infrastructure technologies such as Intune SCCM Citrix XenDesktop and Office 365 along with a solid understanding of Windows group policies Skilled in troubleshooting Internet Intranet VPN MS Outlook and other Office utilities supported by robust knowledge of TCP IP WAN LAN and voice network architectures Familiar with Polycom video conferencing devices and Zoom administration holding industry-recognised qualifications like MCP MCSE and CCNA as advantageous credentials ITIL certification is desirable alongside a sound understanding of structured change management processes About Virtusa Teamwork quality of life professional and personal development values that Virtusa is proud to embody When you join us you join a team of 27 000 people globally that cares about your growth one that seeks to provide you with exciting projects opportunities and work with state of the art technologies throughout your career with us Great minds great potential it all comes together at Virtusa We value collaboration and the team environment of our company and seek to provide excellent minds with a dynamic place to nurture new ideas and foster excellence Virtusa was founded on principles of equal opportunity for all and so does not discriminate on the basis of race religion color sex gender identity sexual orientation age non-disqualifying physical or mental disability national origin veteran status or any other basis covered by appropriate law All employment is decided on the basis of qualifications merit and business need

📌 It Support (Haryana)
🏢 Virtusa
📍 Haryana