Job Title Customer Support Executive From Courier Industry Only Location Sector 17 Gurgaon Haryana Working Hours 10 00 AM - 7 00 PM Monday to Saturday Job Type Full-time Work Mode In-person Job Summary We are looking for a dedicated and enthusiastic Customer Support Executive to join our team The ideal candidate will be responsible for providing exceptional support to our customers and vendors through phone email and chat You will be the first point of contact for resolving queries ensuring a smooth and professional support experience Key Responsibilities Provide timely and professional customer vendor support via phone email and chat Resolve customer queries and issues effectively and efficiently Maintain a high level of customer satisfaction through excellent service Collaborate with internal teams to ensure issues are resolved Understand and navigate transportation logistics and operational processes Update and maintain MIS Management Information System reports on a regular basis Perform accurate and timely data entry of operational information Manage docket slip entry ensuring all shipments are logged and tracked correctly Skills Required - Experience 1 - 2 years of experience in customer service mandatory Education Bachelor s degree preferred Languages Proficiency in English required and Hindi preferred Strong communication and interpersonal skills Basic familiarity with transportation logistics Ability to manage multiple communication channels calls emails chat Job Type Full time Pay Up to 20 000 00 per month Application Question s Which courier or logistics companies have you previously worked with or have experience in Work Location In person