If you are a current employee who is interested in applying to this position please navigate to the internal Careers site to apply Disclaimer MarketStar is committed to ensuring integrity and transparency in our recruitment practices We DO NOT charge any fees at any stage of the recruitment process In case you receive any unsolicited requests for payments please report to immediately Role Service Desk Technician Experience 1 Years Location Bangalore About MarketStar In everything we do we believe in creating growth for our clients our employees and our community For the past 35 years we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand sales customer success and revenue operations solutions We are passionate about cultivating career advancements for our people and support them through mentorship leadership and career-development programs We provide service and support to our communities through the MarketStar Foundation Our exceptional team is the cornerstone of MarketStar s accomplishments We are proud of our award-winning workplace culture and to be named a top employer in our industry These achievements are a testament to our six core values embraced by our 3 000 employees worldwide From our headquarters in Utah USA to our global offices in India Ireland Bulgaria Mexico the Philippines and Australia we all work together to drive innovation and success We are excited to have you apply to join our MarketStar team and can t wait to discuss how we can help you find growth MarketStar is seeking a highly motivated and customer-focused Service Desk Technician - Level 1 to join our TechServices team This role is critical in delivering exceptional technical support to our employees and clients across our global offices The ideal candidate will demonstrate a passion for technology a commitment to continuous learning and above all a dedication to providing outstanding customer service in every interaction Key Responsibilities Serve as the first point of contact for end-users seeking technical assistance via phone email or in person Provide prompt courteous and effective support for hardware software and network-related issues Accurately log track and manage incidents and service requests using the TechServices ticketing system Troubleshoot and resolve issues related to Windows Mac and Chrome operating systems Microsoft Office Suite and basic networking Perform hardware diagnostics repairs and upgrades including imaging and deploying new devices Assist with user account management including password resets and Active Directory updates Maintain and track IT inventory ensuring accurate asset management Support onboarding and offboarding processes by preparing and recovering computer equipment Escalate unresolved issues to appropriate IT and other support team members while maintaining ownership of the user experience Contribute to documentation of support procedures and knowledge base articles Perform other duties as assigned by TechServices leadership Qualifications Skills Currently pursuing or holding IT certifications such as CompTIA A Network or Security preferred Foundational knowledge of Windows Mac Chrome OS Microsoft Office 365 and basic networking concepts TCP IP LAN WAN wireless Familiarity with Active Directory file servers and backup solutions is a plus Strong analytical and problem-solving skills with a keen attention to detail Excellent verbal and written communication skills including technical documentation Demonstrated ability to deliver high-quality customer service with professionalism and empathy Self-starter with the ability to manage time effectively and follow through on tasks Ability to work independently and collaboratively in a fast-paced environment Must Have Skills Excellent written and verbal communication skills Strong troubleshooting knowledge of Windows Mac OS Microsoft office suite Browsers VPNs network printers and other peripherals Experience on any of the ITSM and ITAM tools to manage tickets and inventory Strong analytical and problem solving skills Ability to work independently prioritize tasks and handle multiple assignments in a dynamic setting Open for rotational shifts 24 7 Why Join the TechServices The team believes that exceptional customer service is the cornerstone of effective IT support We are committed to fostering a culture of empathy responsiveness and continuous improvement If you are passionate about helping others and eager to grow your IT career we invite you to apply and become part of our dynamic team What s in it for you Constant Learning and an entrepreneurial growth mindset Employee-centric benefits plan including but not limited to Comprehensive Health Insurance generous Leave Policy Covid Support Vaccination drives Well-being sessions real-time grievance redressal and work flexibility We are a people-first organization with policies and processes that help you bring the best version of yourself into work including fast-track growth for high-potential folks An opportunity to be associated with the world s leading brands as clients To be a part of an organization with more than 60 of homegrown Leaders Customized training programs that are catered to personal and professional development We are an equal opportunities employer We believe passionately that employing a diverse workforce is central to our success Note This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills efforts duties responsibilities or working conditions associated with it Responsibilities may change over time to accommodate business needs If you re up for this job go on and hit the Apply Now button