Job Track Description Performs business support or technical work using data organizing and coordination skills Performs tasks based on established procedures In some areas requires vocational training certifications licensures or equivalent experience General ProfileDeveloped proficiency in a range of processes or procedures through job-related training and experience Completes a variety of atypical assignments Works within defined processes and procedures to find the appropriate approach for new assignments Acts as an informal resource for colleagues with less experience Completes work with a limited degree of supervision Functional KnowledgeHas developed skillset in a range of processes procedures and systems Business ExpertiseUnderstanding of how best teams integrate and work together to achieve company goals ImpactImpacts a team by example through the quality service and information provided Uses discretion to modify work practices and processes to improve efficiency and achieve results LeadershipMay provide informal guidance to junior team members Problem SolvingAbility to problem solve self-guided Evaluates issues and solutions to provide the best outcome for clients and end-users Interpersonal SkillsClearly and effectively exchanges information and ideas Responsibility StatementsCompletes more complex validations application of logical and analytical skills Makes choices on finalizing approving or rejecting documents cases Follows up on inquiries to update additional data requirements Acts as Subject Matter Expert Mentors recent hires and provides training support Performs complex tasks according to client guidelines Identifies adverse events and reports to the client Completes work with limited supervision Performs other duties as assigned Complies with all policies and standards