Req ID 352246 NTT DATA strives to hire exceptional creative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a MS Dynamics CRM Lead - Customer Service to join our team in Bangalore Karn taka IN-KA India IN Role Own complex delivery on the Customer Service stack in Dynamics 365 Lead design and hands-on implementation of extensible features integrations and automations enforce ALM CI-CD and best practices across multiple environments and teams Responsibilities Deliver end-to-end features in Customer Service Case Queue Routing Omnichannel for Customer Service voice chat digital Customer Service Workspace Knowledge SLAs Entitlements Timeline Activities Email Templates Macros Agent Scripts Design and implement customizations Model-driven Power Apps Dataverse schema tables relationships forms views business rules JavaScript TypeScript form scripting PCF React TS plugins custom workflow actions NET C and Power Automate flows Integrate with enterprise systems Azure Functions Service Bus Logic Apps API Mgmt CTI via Channel Integration Framework ensure secure scalable contracts and error handling Set up and govern solution layering managed unmanaged ALM and CI CD Azure DevOps GitHub across Non-Prod Prod implement automated tests and quality gates Drive performance telemetry and supportability Application Insights diagnostics and data security model roles teams field-level security auditing Champion Copilot and AI features summarization suggested replies case classification and responsible-AI usage Mentor engineers review PRs create technical specs decision records and collaborate with Product Architecture and Support Requirements 10 years building on Dynamics 365 Dataverse with deep Customer Service Omnichannel delivery strong NET C Expert in Power Platform Power Apps Power Automate PCF React TS plugins workflows About NTT DATA NTT DATA is a 30 billion business and technology services leader serving 75 of the Fortune Global 100 We are committed to accelerating client success and positively impacting society through responsible innovation We are one of the world s leading AI and digital infrastructure providers with unmatched capabilities in enterprise-scale AI cloud security connectivity data centers and application services our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future As a Global Top Employer we have experts in more than 50 countries We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners NTT DATA is a part of NTT Group which invests over 3 billion each year in R D Whenever possible we hire locally to NTT DATA offices or client sites This ensures we can provide timely and effective support tailored to each client s needs While many positions offer remote or hybrid work options these arrangements are subject to change based on client requirements For employees near an NTT DATA office or client site in-office attendance may be required for meetings or events depending on business needs At NTT DATA we are committed to staying flexible and meeting the evolving needs of both our clients and employees NTT DATA recruiters will never ask for payment or banking information and will only use nttdata com and talent nttdataservices com email addresses If you are requested to provide payment or disclose banking information please submit a contact us form NTT DATA endeavors to make accessible to any and all users If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications NTT DATA is an equal opportunity employer Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status For our EEO Policy Statement please click If you d like more information on your EEO rights under the law please click For Pay Transparency information please click

📌 Ms Dynamics Crm Lead - Customer Service (Bengaluru)
🏢 NTT Data
📍 Bengaluru