JLL supports the Whole You personally and professionally Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology to our clients We are committed to hiring the best most talented people in our industry and we support them through professional growth flexibility and personalized advantages to manage life in and outside of work Whether you ve got deep experience in commercial real estate skilled trades and technology or you re looking to apply your relevant experience to a new industry we empower you to shape a brighter way forward so you can thrive professionally and personally Receiving calls and emails from clients to ensure closure of complaints and communicating the actions taken to the stakeholders in a poised and confident manner Taking ownership of the request or complaint and ensuring they are handled effectively within TAT Monitoring the helpdesk and customer service executives on a regular basis Taking daily rounds of the premises and reporting any lapses observations to the relevant team Conducting timely Customer Feedback Surveys and sharing the reports with the client management Cooperating coordinating and communicating with other departments to ensure good customer experience and sharing consolidated feedback reports with the team for improvement of services Helping to ensure that any complaint requests and or emergencies are handled in an expeditious manner as per JLL policies and contact the proper authorities when needed Being familiar with the building operating procedures manual Lost and found timings id card application permission forms etc Helping in activities like filing checking and maintaining inventory records DMR MMR club house reports etc Managing and participating in events parties CSR activities general maintenance and guest handling Act as a secondary point of contact for all occupants in case of client escalation Prepares and approves the working schedule rostering for the helpdesk team as per the operational requirements to maintain operate the property at an optimum level If this job description resonates with you we encourage you to apply even if you don t meet all of the requirements below We re interested in getting to know you and what you bring to the table Personalized benefits that support personal well-being and growth JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health About JLL - We re JLL a leading professional services and investment management firm specializing in real estate We have operations in over 80 countries and a workforce of over 102 000 individuals around the world who help real estate owners occupiers and investors achieve their business ambitions As a global Fortune 500 company we also have an inherent responsibility to drive sustainability and corporate social responsibility That s why we re committed to our purpose to shape the future of real estate for a better world We re using the most advanced technology to create rewarding opportunities amazing spaces and sustainable real estate solutions for our clients our people and our communities Our core values of teamwork ethics and excellence are also fundamental to everything we do and we re honored to be recognized with awards for our success by organizations both globally and locally Creating a diverse and inclusive culture where we all feel welcomed valued and empowered to achieve our full potential is important to who we are today and where we re headed in the future And we know that unique backgrounds experiences and perspectives help us think bigger spark innovation and succeed together

📌 Crm Manager (New Delhi)
🏢 JLL
📍 New Delhi