2 to 4 years of experience in Technical Voice Support Experience in remote technical support via telephone and chat in a service call center environment First level desktop application installation configuration administration and trouble-shooting skills for Intel PC hardware Microsoft Win 10 Windows 11 and Application software including MS Outlook knowledge of Mac Good understanding of Citrix VDI XenApp products Experience on O365 products and good understanding of Azure Strong conceptual skills around Multi factor authentication Windows hello Bitlocker Mobile device Management -Intune Hands on experience on Active Directory provisioning deprovisioning access management etc Hardware troubleshooting skills knowledge of VPN Peripheral devices Wireless PDA devices and Network equipment like Ethernet cables and switches Basic understanding of Active Directory DHCP DNS and networking concepts This Job requires working in different Shifts including night on rotational basis Should have hand on experience on ticketing tools like ServiceNow Ability to multitask handle tickets chats calls LI-DNI Should be Client Service oriented Excellent written verbal and inter-personal communication skills Good analytical and trouble-shooting skills Good to have Global technical support experience Good to have Microsoft or Networking certification Qualification BE B Tech MCA A little about ADP We are a comprehensive global provider of cloud-based human capital management HCM solutions that unite HR payroll talent time tax and advantages administration and a leader in business outsourcing services analytics and compliance expertise We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values welcomes ideas encourages innovation and values belonging We ve received recognition for our work by many esteemed organizations learn more at Diversity Equity Inclusion Equal Employment Opportunity at ADP ADP is committed to an inclusive diverse and equitable workplace and is further committed to providing equal employment opportunities regardless of any protected characteristic including race color genetic information creed national origin religion sex affectional or sexual orientation gender identity or expression lawful alien status ancestry age marital status protected veteran status or disability Hiring decisions are based upon ADP s operating needs and applicant merit including but not limited to qualifications experience ability availability cooperation and job performance Ethics at ADP ADP has a long proud history of conducting business with the highest ethical standards and full compliance with all applicable laws We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace Click to learn more about ADP s culture and our full set of values

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