Job Title Customer Service Representative Location Andheri East Mumbai US Night Shift Email Chat Process Salary 30 000 - 35 000 per month Experience 2 - 6 years 30 Days Notice Period Candidates can accept Job Type Full-time Address inbound customer questions and concerns arriving via email and chat Own the entire interaction with that customer and provide total resolution for their needs Work with other associates product managers and partners to gather information resolve customer needs and improve processes Investigate and resolve customer inquiries related to their orders or shipments Update systems and document all interactions with customers associates and partners Provide order status check inventory schedule returns file shipping claims notate accounts troubleshoot problems handle complaints and assist with billing inquiries Responsibilities Duties Requirements Efficiently and professionally communicate with customers and assist them with their needs Strong email handling and active listening skills Excellent written communication and comprehension Skilled at consistently providing outstanding customer service and following through on responsibilities or promises made to customers Independent decision-making skills with the ability to handle and resolve complex issues Conversational patient and confident demeanor with a positive attitude Ability to stay composed and objective with an angry customer and de-escalate issues as needed Motivated to create and perpetuate a team environment in the workplace and among other associates Demonstrated ability to complete projects and assignments accurately in a fast-paced environment Ability to use Windows based systems email and chat programs and familiarity with CRM systems and practices Requirements 2 years previous customer service experience in an email based contact center High school diploma or GED Experience in a performance-based or metric-driven environment Advantages transmission This is a combination Hybrid Mode 4 Days Work from office Our email chat team is available 24 hours a day 7 days a week You must have full time availability Overtime might be required during the week or over the weekend When working from home you must have an internet connection with a minimum of 10 mbps to handle simultaneous voice and data Saturday Sunday Fixed Week Off Job Type Full-time Pay 30 000 00 - 35 000 00 per month Work Location In person