Join Our Journey at VuNet VuNet is a pioneer in Business Journey Observability leveraging Big Data and Machine Learning to transform digital experiences across the financial services Our deep-tech platform provides end-to-end visibility into customer journeys empowering proactive issue resolution operational resilience and superior user satisfaction If you ve ever used instant payment systems like UPI chances are you ve already experienced the power of our platform we monitor over 28 billion digital transactions monthly that s equal to watching 3 years of tik-tok videos touching 300 million users with leading banks and financial institutions VuNet is Series B funded part of NASSCOM DeepTech Club awarded NASSCOM s AI Gamechanger recognized in Forbes DGEMS 200 and by several global analysts including Gartner Omdia We re building a new category of observability purpose-built for complex digital journeys across payments lending core banking and more already powering some of the largest banks in India and MEA Your Role VP - Global Delivery Head - Observability Platform We are looking for a seasoned execution-focused Head of Delivery to lead customer implementations of VuNet s mission-critical Business Journey Observability Platform with a strong focus on large BFSI clients This role will owe the end-to-end delivery lifecycle across banks financial services and digital payments ecosystems managing complex integrations high-SLA go-lives and cross-functional teams across engineering solutions and customer success You ll bring a deep mix of technical acumen customer empathy and delivery discipline and someone who s led from the front in complex high-pressure enterprise programs with confidence and clarity Are you excited to be a part of VuNet s trailblazing team Join VuNet and make a difference Roles Responsibilities 1 Strategic Leadership Define and drive the delivery roadmap for the observability platform across enterprise clients Align delivery strategies with product and go-to-market goals Drive adoption and expansion of the product through strategic engagement plans 2 Customer Delivery Management Own the delivery lifecycle onboarding implementation integration optimization and support Ensure timely and effective delivery of observability solutions tailored to customer environments e g Kubernetes hybrid cloud microservices Act as the final line of accountability for resolving critical delivery and performance challenges Be willing to travel domestically and internationally to front end the Delivery engagement and to meet potential customers as deemed necessary Lead delivery forecasting capacity planning and operational cadence for enterprise rollouts Ensure regulatory audit and compliance alignment for sensitive BFSI programs 3 Team and Program Management Lead and mentor a team of technical program managers implementation engineers expert services SREs and support staff Develop standardized delivery playbooks KPIs and SLA tracking mechanisms Coordinate with PMO DevOps and Engineering for release and upgrade cycles Collaborate closely with product engineering QA and integration teams to unblock delivery challenges and influence roadmap prioritization 4 Stakeholder Communication Act as a trusted advisor to customer leadership CIOs Heads of Infra SRE Present observability outcomes dashboards metrics traces events and value realization Report regularly to internal leadership on delivery health and customer satisfaction 5 Process Optimization Institutionalize best practices in Observability APM infrastructure monitoring distributed tracing log analytics synthetic monitoring etc Drive continuous improvements in onboarding automation and proactive monitoring strategies What You Bring Technical Skills Strong understanding of modern Observability tools and platforms e g Grafana Prometheus OpenTelemetry Dynatrace Splunk Datadog Elastic New Relic Deep knowledge of cloud-native environments Kubernetes AWS Azure GCP DevOps and SRE practices Familiarity with CI CD pipelines instrumentation telemetry pipelines and log aggregation Leadership Delivery 20-25 years of experience in enterprise software delivery including 10 years leading BFSI programs core banking payments infrastructure observability or SaaS platforms Proven track record in handling escalations mission-critical go-lives and managing irate customers Experience working with PSU banks and regulated institutions able to navigate audit-heavy compliance-driven environments Strong program management and Agile Scrum experience Excellent communication and customer management skills able to lead conversations with CIOs Risk Heads and Operations leaders Additional Skills Certifications in ITIL Agile or Observability tools nice to have KPIs Success Metrics Customer onboarding time and satisfaction scores Platform uptime and telemetry health SLA adherence and issue resolution time Adoption of dashboards alerts by customers Team productivity and attrition What We Offer Life at VuNet Building the Future Together At VuNet we re building a world-class observability platform proudly Made in India and we re just getting started We re a team of passionate problem-solvers who love tackling complex challenges We learn fast adapt quickly and stay curious especially when it comes to exploring and staying ahead of the curve with emerging technologies like Gen AI More than just a tech company VuNet is a place where collaboration learning and innovation are part of everyday life We believe in working together taking ownership and growing as a team If you re looking to work on cutting-edge technology make a real impact and grow with a supportive team you ll feel right at home at VuNet Advantages For You Health insurance coverage for you your parents and dependents Mental wellness and 1 1 counselling support A learning culture that promotes growth innovation and ownership Transparent Inclusive and high-trust workplace culture New Gen AI and integrated Technology workspace Supportive career development programs to expand your skills and enhance expertise with various training programs

📌 Vp - Global Delivery Head – Observability Platform (Maharashtra)
🏢 VuNet Systems
📍 Maharashtra