CRM Executive CRM Manager Company Pet Tools Pvt Ltd Department Sales Marketing Customer Relations Location Rabale Navi Mumbai Experience 2-5 years for Executive 5-8 years for Manager Who We Are Pet Tools Pvt Ltd is a trusted leader in the precision engineering and manufacturing industry With a robust legacy of craftsmanship and innovation we specialize in delivering high-performance tools and components that meet the most demanding standards of accuracy and durability At Pet Tools we believe in engineering excellence continuous learning and teamwork Our people are the foundation of our success skilled professionals who take pride in delivering precision that powers industries Position Overview The CRM Executive Manager will be responsible for managing customer relationships improving customer satisfaction and ensuring timely communication with clients of Pet Tools Pvt Ltd The role involves handling customer queries maintaining CRM databases coordinating with internal teams Sales Production Dispatch and supporting business growth through effective communication and follow-up Key Responsibilities A CRM Customer Support Manage and maintain the CRM system with updated client information Handle daily customer interactions through calls emails and WhatsApp Resolve customer queries related to orders delivery status product details and service issues Ensure proper customer follow-up and maintain communication until closure B Co-ordination Assist the team by preparing quotations sales orders and follow-up reports Coordinate with production and stores for order status updates Update customers on order progress dispatch schedules and delivery timelines C Data Reporting Maintain customer databases sales trackers and follow-up logs Generate daily weekly monthly CRM and sales activity reports Analyse customer patterns repeat orders and feedback for improvement D Customer Retention Satisfaction Collect feedback and escalate complaints to relevant departments Support in resolving customer issues promptly to ensure satisfaction Implement retention strategies for long-term customer relationships E Process System Improvement Identify gaps in the CRM process and suggest improvements Ensure proper documentation and filing of customer interactions Support digital initiatives to streamline CRM processes Required Skills Competencies Strong communication skills verbal written Good customer handling and problem-solving abilities Knowledge of CRM tools software Zoho Salesforce or in-house CRM Proficiency in MS Excel Outlook and basic reporting Ability to manage multiple tasks with attention to detail Positive attitude and willingness to learn the product line Qualifications Bachelor s Degree Any stream - Engineering Management preferred Experience in the manufacturing engineering tooling industry is a plus CRM Sales coordination experience is mandatory Key Performance Indicators KPIs Customer satisfaction and retention rate Response time and query closure rate CRM data accuracy and timely reporting Coordination efficiency with internal teams Reduction in customer complaints and escalations Work Environment Fast-paced manufacturing environment Requires coordination with Sales Production Store and Dispatch teams Occasional client visits or virtual meetings if required Job Types Full-time Permanent Pay 25 000 00 - 40 000 00 per month Benefits Leave encashment Provident Fund Work Location In person