We are looking for a CRM Executive who can help strengthen relationships with clients and their families by managing and improving our customer relationship systems and communication strategies Track and analyze customer engagement service feedback and satisfaction scores Segment the customer base e g by care level location health status family engagement to personalize communication Assist in planning and maintaining continuity of service Serve as the first line of support for customer complaints or urgent issues Escalate unresolved matters to the appropriate departments care operations HR with complete context and urgency level Payment Follow-ups and Coordination Maintain and update staff profiles in the system including contact information roles schedules and assignments Managing staff staff escalations Maintain strict confidentiality of client and staff information Qualifications Bachelor s degree in Marketing Business Healthcare Administration or any degree 1-3 years of experience in CRM customer service or healthcare administration Proficiency in Microsoft Office and basic data analysis Prior experience in healthcare or elder care organizations Preferred female candidate Job Type Full time Pay 15 000 00 - 20 000 00 per month Ability to commute relocate Vyttila Kochi Kerala Reliably commute or planning to relocate before starting work Required Education Bachelor s Required Language Malayalam English Required Work Location In person

📌 Crm Executive (Kerala)
🏢 Happymindz Home Care
📍 Kerala