Company Name VARITE India Private Limited About The Client Client is an Indian multinational technology company specializing in information technology services and consulting Headquartered in Mumbai it is a part of the Tata Group and operates in 150 locations across 46 countries Essential Job Functions Expertise in deployment configuration maintenance monitoring troubleshooting standards and best practices of the following collaboration tools Appspace Cisco Room OS and Control Hub Creston XIO Exchange Microsoft Teams Room and Admin Center Pexip Vyopta Knowledge or understanding of managing configuration and problem solving of the following Crestron programming Dante audio Sennheiser audio ServiceNow Maintain and optimize backend software solutions for AV and video conferencing platforms ensuring high availability and performance across thousands of endpoints Perform preventive maintenance checks and services remotely on AV UC systems including troubleshooting fault isolation and routine hardware upkeep Provide remote setup and operational support for virtual and in-person events including pre-event checks content management and live troubleshooting Lead and participate in Operational Readiness Reviews ORRs to validate system preparedness and ensure successful transitions Support asset and lifecycle management activities including inventory tracking equipment refreshes planning and end-of-life documentation Apply change management expertise to assess plan and execute changes within AV and conferencing environments minimizing disruption and ensuring compliance Participate in on-call rotations and provide Tier 2 3 support for escalated conferencing issues Be flexible to work after hours and weekends as needed 24x7 coverage will be needed from the team as a whole Documentation Supplies Logistics Coordinate logistics support for Return Merchandise Authorization RMA processes including tracking shipping and documentation of AV equipment replacements Maintain clear records of operational procedures incident resolutions and system configurations Develop and maintain detailed runbooks for AV and conferencing operations ensuring consistency and reliability in support procedures Author Method of Procedures MoPs for system changes upgrades and deployments to ensure safe and effective implementation Collaboration Continuous Improvement Deliver direct assistance to end users including minor technical help concierge support for managed webinars events and end-user training Work closely with IT facilities and vendor partners to ensure seamless integration and support of conferencing technologies Analyze system logs and performance metrics to identify trends bottlenecks and opportunities for improvement Perform data analysis using collaboration toolsets such as Vyopta Utelogy and Power BI to identify performance trends and support decision-making Qualifications Experience Minimum 05 years Experience with machine learning or AI-driven monitoring tools for predictive maintenance and performance optimization Familiarity with enterprise IT environments Active Directory network protocols cloud services Certifications such as CTS CCNA or ITIL Experience in audiovisual integration and event planning Minimum 3 years of experience in AV and video conferencing support preferably in large enterprise environments Strong understanding of backend conferencing infrastructure Cisco Room OS Microsoft Teams Microsoft Teams Room etc Experience with basic signal flow for audio video and control systems Proficiency in diagnosing and resolving technical issues related to AV hardware software and network connectivity Basic computer knowledge and intermediate PC troubleshooting skills Ability to work independently meet deadlines and communicate effectively with employees customers and colleagues How to Apply Interested candidates are encouraged to respond submit their updated resumes and for additional job opportunities please visit Unlock Rewards Refer Candidates and Earn If you re not available or interested in this opportunity please pass this along to anyone in your network who might be a good fit and interested in our open positions VARITE offers a Candidate Referral program where you ll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE Experience Level Bonus Referral 0-2 years INR 5 000 2-6 years INR 7 500 6 years INR 10 000 About VARITE VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA UK CANADA and INDIA VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking Cloud Infrastructure Hardware and Software Digital Marketing and Media Solutions Clinical Diagnostics Utilities Gaming and Entertainment and Financial Services Equal Opportunity Employer VARITE is an equal opportunity employer We celebrate diversity and are committed to creating an inclusive setting for all employees We do not discriminate on the basis of race color religion sex sexual orientation gender identity or expression national origin age marital status veteran status or disability status