At EY we re all in to shape your future with confidence We ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go Join EY and help to build a better working world Job Title Director - Workplace Enablement Services WES Job Summary The Director - WES Operations will lead the strategy transformation and governance of the firm s workplace ecosystem to deliver an exceptional experience for our people and clients The role blends operational excellence with visionary leadership to create safe sustainable and people-centric workplaces that promote collaboration innovation and business agility Working closely with leadership across Service Lines Enablement Functions and Global Teams the Director will ensure the firm s workplaces align with its values purpose and strategic priorities supporting one integrated global brand Key Responsibilities Strategic Leadership Transformation Develop a forward-looking workplace strategy aligned with the firm s hybrid work model business growth and global standards Lead continuous improvement and operational transformation programs emphasizing experience efficiency and sustainability Leverage technology data and analytics to optimize operational decisions and future space planning Partner with business leadership to translate organizational needs into actionable scalable workplace solutions Workplace Design Space Utilization Real Estate Operations Oversee space and real estate strategy to ensure optimal utilization flexibility and alignment with business needs Collaborate with global real estate and design teams to maintain premium workplace aesthetics and functionality Conduct predictive utilization studies to inform long-term capacity and investment decisions Facilities Operations Excellence Manage delivery of high-quality safe hygienic and effective facilities operations supporting seamless business continuity Drive vendor governance performance monitoring and global process standardization Advance ESG and sustainability initiatives within workplace operations supporting firm-wide environmental goals Manage financial and commercial budgets with the ability to optimize operational costs while enhancing experience and service quality Safety Security Well-being Oversee comprehensive safety security and business resilience programs Foster a culture of compliance prevention and proactive risk management Drive health and well-being initiatives ensuring the workplace supports physical and psychological safety Guest Experience Hospitality Services Lead hospitality event and mobility services consistent with the firm s brand promise of Exceptional Client Service Manage logistics for meetings conferences travel and global mobility requirements including visas accommodation and onboarding for inbound travellers Ensure an elevated client and visitor experience integrating professionalism and efficiency Employee Transport Mobility Direct employee transportation programs that ensure safety reliability and operational efficiency Implement technology-based transport monitoring and route optimization tools Align Employee Transport services with inclusion well-being and flexible working policies Cross-Functional Integration Reporting Structure This position will directly report to the India Location Leader Chief Operating Officer and work in close partnership with Real Estate Facilities - to align property strategy design and operations with firm growth and sustainability objectives Human Resources - to integrate workplace programs with employee engagement inclusion and well-being initiatives Technology Digital Transformation - to embed smart workplace technologies analytics and automation into daily operations Finance - for budgeting forecasting and cost optimization governance Risk Compliance Security - to uphold safety standards business continuity and regulatory adherence Global Shared Services Sustainability Teams - to ensure consistency with global frameworks and firm-wide ESG commitments Leadership Behaviours Culture Alignment Integrity Demonstrates ethical leadership transparent governance and accountability in all operations Inclusive Leadership Promotes diversity equity and belonging in workplace decisions and team management Innovation Champions new technologies digital tools and sustainable practices that future-proof the workplace Collaboration Builds trusted relationships across functions and geographies for shared success Excellence Embodies the firm s commitment to high performance and Exceptional Client Service Qualifications Experience Bachelor s degree in Engineering Facilities Management or Business Administration MBA or master s preferred 15 years of progressive experience in Workplace operations corporate real estate hospitality or facilities management within professional services Big 4 experience preferred Demonstrable expertise in operational transformation cost optimization and cross-functional collaboration Strong stakeholder management strategic thinking and data-driven leadership skills Experience managing large distributed teams third-party vendors and multi-site portfolios Core Competencies Strategic and Analytical Leadership Operational Transformation Process Optimization Global Collaboration Governance Employee-Centric Design Engagement Business Continuity Risk Management Sustainability Innovation Mindset Performance Metrics Employee engagement and satisfaction scores Operational cost reduction and efficiency benchmarks Space utilization safety and sustainability KPIs Service quality and compliance audit results Client and visitor experience ratings EY Building a better working world EY is building a better working world by creating new value for clients people society and the planet while building trust in capital markets Enabled by data AI and advanced technology EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow EY teams work across a full spectrum of services in assurance consulting tax strategy and transactions Fueled by sector insights a globally connected multi-disciplinary network and diverse ecosystem partners EY teams can provide services in more than 150 countries and territories

📌 Gds Ops Wes Leader (Bengaluru)
🏢 EY
📍 Bengaluru