Company Description Why work for Accor We are far more than a worldwide leader We welcome you as you are and you can find a job and brand that matches your personality We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accor s limitless possibilities By joining Accor every chapter of your story is yours to write and together we can imagine tomorrow s hospitality Discover the life that awaits you at Accor visit https careers accor com Do what you love care for the world dare to challenge the status quo BELIMITLESS Primary Responsibilities Front Office Operation Conduct daily briefings and ensure that all pertinent information is well received by team members Manage and supervise all tasks of his her staff to ensure that highest quality service is delivered and department standards are met Review analyze and suggest improvement of work flow and standards at the Front Desk Analyze rate variance report to ensure rooms revenue control approve discounts and rebates Communicate with Front Office Manager on all matters regarding guest services hotel operations Ensure documentation of all guest related issues using the logbook Sign media and supervise shift handover procedures Coordinate and communicate with other hotel departments as required regarding general administration and operations issues Provide management presence at all times by assisting with the handling of guests needs and complaints tactfully and efficiently Assist Guest Relations in greeting rooming and sending off guests Inspect front of house and back of house regularly for cleanliness and orderliness Ensure that front line staff complies with marketing techniques and maximizes sales Check billing instructions monitor guest credit and act upon any discrepancies Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently Ensures the Safety Security and Loss Control policies and procedures are compiled with at the lobby and driveway Handle and manage hotel emergencies Conduct Night Audit Process for hotel Qualifications Degree diploma Hotel Management

📌 Guest Service Associate - Front Office (New Delhi)
🏢 Accor
📍 New Delhi