Job Overview We are looking for a soft-spoken courteous and customer-focused professional to join our team as a CRM Executive - Post-Sales Support The ideal candidate will be responsible for engaging with customers buyers ensuring a smooth post-sales experience resolving queries with empathy and maintaining long-term relationships through clear and calm communication Key Responsibilities Customer Relationship Management Build and maintain long-term relationships with customers Act as the primary point of contact for client communications and escalations Regularly check in with customers to ensure satisfaction and identify improvement opportunities Maintain a detailed customer database interactions purchase history feedback Customer Retention Loyalty Develop and implement customer retention strategies Monitor churn rate and implement corrective actions Drive loyalty programs referral schemes and personalized engagement initiatives Conduct customer satisfaction surveys NPS CSAT CES and track improvement Sales Support Revenue Growth Collaborate with the sales team to upsell and cross-sell products services Identify and nurture high-value accounts for long-term growth Track customer purchase cycles and recommend upgrades renewals Contribute to achieving revenue targets from existing customers Customer Service Issue Resolution Ensure timely resolution of customer queries complaints and escalations Work with internal teams tech product operations to resolve issues Develop SLAs Service Level Agreements and ensure adherence Reduce average resolution time and improve first-contact resolution Data Insights Collect analyze and report customer data behavior feedback engagement patterns Generate insights for product and marketing teams to improve offerings Use CRM tools HubSpot Salesforce Zoho Freshdesk etc to track engagement and effectiveness Present monthly reports on customer health scores churn and satisfaction Process Improvement Automation Implement customer success automation workflows email sequences ticket routing Standardize onboarding engagement and support processes Recommend improvements to CRM systems and customer experience journeys Monitor performance against KPIs and suggest efficiency measures Cross-Functional Collaboration Work closely with product teams to communicate customer needs feedback Support marketing in creating customer-centric campaigns Collaborate with R D to align features with customer requirements Partner with operations logistics to ensure seamless delivery and post-sales service Requirements Bachelor s degree in business administration Marketing or a related field Experience in product-based industries such as electronics appliances healthcare or e-commerce Familiarity with CRM platforms like Salesforce Zoho CRM or Freshdesk Prior experience in CRM customer service telesales or post-sales support is preferred Soft-spoken polite and professional communication style Strong interpersonal skills and a customer-first attitude Comfortable using CRM tools and basic computer applications Fluency in English and Hindi is mandatory Ability to multitask and manage time effectively Working Conditions Full time position with standard working hours i e 9 AM - 6 PM Monday to Saturday What we offer Competitive salary benefits Professional growth opportunities Inclusive collaborative culture Sick casual and privilege leaves Job Type Full-time Pay 144 000 00 - 240 000 00 per year Work Location In person