Key Responsibilities 1 Customer Support - Respond to customer inquiries via live chat providing accurate and helpful information - Resolve customer complaints and issues in a timely and skilled manner - Escalate complex issues to senior support agents or technical teams 2 Communication - Engage with customers in a friendly empathetic and professional manner - Provide product information troubleshooting tips and solutions 3 Issue Resolution - Troubleshoot and resolve technical issues - Follow up with customers to ensure issues are resolved 4 Documentation - Document customer interactions and feedback - Update CRM or support software with customer information and issue resolution details 5 Performance Metrics - Meet chat response time resolution rate and customer satisfaction targets Job Types Full-time Permanent Fresher Pay 18 038 83 - 26 191 93 per month Work Location In person
📌 Chat Support Executive (Karnataka)
🏢 Heta Services
📍 Karnataka
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.