Location Permanent Gurugram Near Moulsari Avenue Metro Station Salary 3 6 LPA - 5 LPA Industry Retail Ecommerce Experience Minimum 2 years Education Graduate Postgraduate MBA Job Summary We are looking for a proactive and customer-oriented Customer Relations Manager to join our team The ideal candidate will ensure customer satisfaction resolve queries and build strong relationships with our clients Key Responsibilities Handle customer communication via phone email and chat Assist customers in selecting the right products and provide buying support Troubleshoot order creation and payment issues Coordinate with internal teams for order dispatch and delivery Resolve customer issues and complaints with clarity and professionalism Promote current offers launches and promotions Prior retail sales experience is a plus Key Skills Required Excellent verbal and written communication skills Strong interpersonal and problem-solving skills Experience with in-person and phone-based customer service Ability to manage and resolve customer queries effectively You can also Apply Email your CV and current salary to shally mbkb org Job Type Full-time Pay 360 000 00 - 500 000 00 per year Ability to commute relocate Delhi Delhi Reliably commute or planning to relocate before starting work Preferred Experience Customer service 2 years Preferred Work Location In person