CRM System Administration Ensuring the CRM system s data is accurate and reliable managing user access and maintaining system integrity Data Management Entering and updating customer information sales leads and other relevant data to build a comprehensive customer database Customer Support Acting as a primary point of contact for customers addressing inquiries resolving issues and handling complaints effectively Customer Retention Developing and implementing strategies to retain existing customers understanding their needs and behaviors to foster loyalty Data Analysis Analyzing customer data and usage patterns to identify opportunities for improvement measure customer satisfaction and inform company strategy Cross-functional Collaboration Working with sales marketing and other teams to ensure an integrated approach to the customer experience User Training Providing training and support to other users of the CRM system to ensure productive and effective use Reporting Generating reports on customer interactions campaign effectiveness and overall customer satisfaction to leadership Job Type Full-time Pay 20 000 00 - 30 000 00 per month Work Location In person