Job Title- High Touch Operations Manager Location- Navi Mumbai Onsite Required CCNP Certification and Experience with Cisco products required Manage high profile critical technical and political issues within customer organization and throughout the clients escalation chain Understand customer operations processes and partner with related parties customer partner team to streamline customer vendor operation support processes to make more effective issue resolution Write processes and procedures for customized support services Identify and analyze operational area of improvements Identify need for and assist perform the creation of customer training Formulate continual improvement strategies to optimize customers perceptions around service and support Be the go-to person and main point of contact for customer and internal teams Acting as single contact point for operational issues you will interact with the customer frequently coordinating technical issues and customer needs You will present customer needs to clients post-sales support teams and applicable organizations Solid presentations skills and be hands on with various styles of data analytics Build consistent relationships with key customer stakeholders Support decision makers within customer execs and provide guidance Act as a customer strategic support consultant CCNP Certification with Networking basic Technologies EIGRP BGP ISIS and OSPF and Switching basic CCNA PMP or Prince2 practitioner is a plus ITIL V4 Foundation Trend analysis Weekly review Monthly Review and Quarterly Review

📌 High Touch Operations Manager (India)
🏢 Teknowiz
📍 India