Tech Mahindra is hiring US International Customer Service Advisor for a voice process position for Commerzone IT Park Yerwada Pune location If you have experience in US international customer service and are looking to join a dynamic team we want to hear from you Key Responsibilities Provide customer support via phone calls for international customers in English languages Resolving customer queries and requests and manage customer expectations and ensure customer satisfaction Document customer interactions for review and follow-up Utilize computing and technical expertise to respond to customer inquiries Regularly review customer feedback and take measures to improve customer service Respond to customer inquiries via Voice with clear communication Maintain high-quality service standards with timely responses Flexibility to work in US rotational night shifts 5 days a week 2 rotational offs Education Undergraduates Graduates and Postgraduates Excellent communication skills in English Required Skills Qualifications Experience 18 months Experienced candidates can apply Prior experience with US international customer support is mandatory Strong written and verbal communication skills in English Good analytical and problem-solving abilities Ability to work in a rapid-paced environment and meet performance targets Provide support to customers in multiple languages via phone email or chat Eligibility Criteria Immediate joiners only apply 18 months Experiene in US voice process candidates can apply Strong written and verbal communication skills in English Candidates must be located in pune or willing to relocate at their own expense What We Offer Competitive salary and incentive structure Comprehensive training program Opportunity to work with a global telecom leader Career growth within Tech Mahindra s global operations U1 Experience 6 mths to 17 mths 4LPA U2 Experience 18 mths and above 5 LPA Shift and Allowances 5 Days working 2 days rotational week off- US rotational Graveyard shifts split week off 9 5 Hours shift including 1 hr break Both side cab service if address is covered in our transport boundary 500 INR Per Month from salary 200 INR Professional Tax from salary Age Limit - 40 Yrs old max Login Window is 11 30PM TO 5 30AM During daylight saving Normally 12 30AM to 6 30AM Rounds of interviews face-to-face HR Trainer Voice Round OPS Round To Apply Send your resume to anshika kriyahconsulting com with the subject line US Voice Process vodafone- Immediate Joiner - Pune Job Types Full-time Permanent Pay 400 000 00 - 500 000 00 per year Benefits Paid time off Provident Fund Work Location In person

📌 Us International Voice Process Vodafone (Maharashtra)
🏢 kriyah consulting
📍 Maharashtra