We are hiring for IT Helpdesk Support Coordinator position at Vikhroli Mumbai location Education Graduation Mandatory Experience 2 to 3 years Interview Process 1st Round HR Virtual 2nd Round Technical Virtual Final Round Technical Face-to-Face Job Timings will be Shift Timing 10 00 AM to 6 00 PM Monday to Saturday 2nd and 4th Saturday off Key Responsibilities 1 Calls SLA Management Monitor and manage service level agreements SLAs related to calls Ensure timely response and resolution of customer queries 2 Resource Management Oversee team leave schedules and align resources as per policy Coordinate with engineering teams for smooth operational support 3 Incident Management Log track and resolve incidents efficiently Collaborate with teams to ensure swift and effective resolutions 4 Scheduled Activities Plan and execute scheduled maintenance or service activities Ensure proper documentation and communication of all planned activities 5 Documentation Prepare and maintain project documentation including reports presentations and plans Keep records organized and accessible for stakeholders 6 Administrative Support Schedule and organize meetings prepare agendas and take meeting minutes Maintain project files and other administrative records 7 Project Planning Tracking Assist in developing project plans and schedules Track deliverables monitor progress and ensure adherence to deadlines and budgets 8 Communication Act as the primary liaison between teams management and stakeholders Provide regular project status updates and facilitate effective information flow Job Type Full time Pay 10 491 97 - 28 160 58 per month Education Bachelor s Preferred Experience Help desk coordinator 1 year Preferred Language English Preferred Location Mumbai Maharashtra Preferred Work Location In person

📌 It Helpdesk Executive (Maharashtra)
🏢 THE CREATIVE
📍 Maharashtra