Ensures all Sop s are adhered to and we provide Care like no Other Every customer has a warm caring experience aligned with the Service Experience Plan A Customer Journey - Builds rapport with customers converts the prospectives into lifelong customers - Understand the customers stated and unstated requirements subtly link MH offerings with those expectations - Provides relevant information - Facility tour procedure medical management financials - transparently to build the relationship - Highlights the benefits value adds safety and service protocols that have been designed to provide superior care stay category of room etc when engaging in financial negotiation - Based on the customer profile up-sell and cross sell - If financial assistance required coordinate with concerned authority - Deposit details payment terms to be clarified to the patient - Follow up calls for upcoming EDD delivery package bed booking - Organize customer engagement activity at regular intervals - Actively work with coordinating departments to close the gaps to ensure the service experience constantly meets expectations - Track CRM leads maintains productivity data as per schedule - To be constantly updated on competition activity - rates products discounts - Participate in all activities scheduled by Corporate - meetings performance reviews trainings assessments - Offer suggestions periodically for improved productivity based on customer expectations market offering and opportunities as yet not explored A Consultant Management - Keep Consultants informed regarding their confirmed referral appointments - Keep the doctors treating and referral informed about the ongoing status of the patient - Engage with visiting consultants build rapport and assurance to ensure MH is the hospital of choice - Maintain a cordial and qualified relationship with consultants A Responsible for Outstanding Service Experience Delivery - Ensures personal grooming as per standard maintain discipline and decorum - Contributes to implementation of the Service Vision - Ensures team delivers care like no other coordinates with support service departments to ensure customers are comfortable and services are as per standard Job Type Full-time Pay 20 000 00 - 28 000 00 per month Benefits Health insurance Provident Fund Work Location In person