Discover your future at Citi Working at Citi is far more than just a job A career with us means joining a team of more than 230 000 dedicated people from around the globe At Citi you ll have the opportunity to grow your career give back to your community and make a real impact Job Overview Job Scope The Client Remediation - Business Analyst accomplishes results through the management of professional team that Integrates subject matter and industry expertise within a defined area The candidate is expected to contribute to standards around which others will operate and would require to develop in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function The candidate should possess communication and diplomacy skills are required to guide influence and convince others in particular colleagues in other areas and Regulators He She has responsibility for volume quality timeliness and delivery of end results of an area May also have responsibility for planning budgeting and policy formulation within area of expertise Involved in short-term planning resource planning Indirect responsibility of a cross-functional team to identify and validate client population analytics for issues requiring client remediation and remuneration Responsibilities Remediation analysis Execution of the comprehensive data remediation approach on Customer issues due to gaps observed in policies and governance Self-identified or through IA Impact assessment Identification of size of the customers and the dollar amount impacted due to these issues Issue Management Root cause analysis Identifying the issues and reasons for the issues by leveraging analytical methods Audit Support Tracking implementation plans and providing data evidence artifacts for audit completion Working with Issue Owners and capture requirements Come up with Remediation Approach Business wise Support Output Validation Collaborate with Stakeholders Manage and drive the client remediation process ensuring alignment with Issue Management Procedure and Policy and US Consumer Remediation Procedure Ensure client remediation identified populations are accurate complete appropriate and well-documented in terms of data waterfalls sources flows limitations and assumptions Work with Issue CAP owner subject matter experts and other key stakeholders to outline requirements needed to identify impacted population Perform and or manage maker-checker analysis and data validation Provide consistent Issue status communication to senior leaders in supported Lines of Business which includes applicable escalations Develops and supports analytical solutions for continuous auditing across a wide array of consumer products Support Issue Validation through requisite testing of data sets across multiple platforms for accuracy and applicability to internal audit testing and regulatory requirements Leverage communication and influencing skills to guide issue and corrective action plan owners and issue managers throughout the remediation issue management process Enable the Client Remediation and Issue Management teams so that their knowledge and confidence ensure successful results Display continued growth in leadership and coaching to be a quality contributor and point of contact for all areas of the business in identifying and escalating issues and making sound decisions based on facts and business knowledge and delivering innovative decisions solutions Drive a culture of continuous improvement and efficiency within the Client Remediation team as well as with our involvement with our business partners Improve speed and consistency in identifying and escalating Issues while maintaining accuracy and full mitigation Keeps abreast of the organization s operational processes and best practices for business strategy Build partnerships with supported Line of Businesses Operations leaders process owners client experience leaders analytic partners control leaders Legal Compliance Risk Internal Audit and Training so that efforts are aligned with strategy and department efforts ensuring downstream impacts are considered and business solutions are optimized Appropriately assess risk when business decisions are made demonstrating particular consideration for the firm s reputation and safeguarding Citigroup its clients and assets by driving compliance with applicable laws rules and regulations adhering to Policy applying sound ethical judgment regarding personal behavior conduct and business practices and escalating managing and reporting control issues with transparency as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards Skills Experience working as Business Analyst in BFSI Data related Projects Expertise Requirement Gathering and Documentation Ability to Translate Business problems into Technical Requirement Banking Domain Expertise Stakeholder Management Logical Thinking and Problem Solving Influencing skills and work towards agreeable solution Ability to run and manage conference calls with business partners technology operations analytic teams and functional peers from multiple disciplines to reach a common goal Experienced understanding of management information systems data analytics tools and related best practices and control initiatives across the financial services industry Experience leading teams or managing a staff Prior experience with remediations or working on projects involving large amounts of data preferred Strong attention to detail Strategic thinker but also comfortable working minor details to ensure successful completion of project tasks Ability to handle multiple high priority items concurrently and with high quality Proficiency in PowerPoint and Excel with ability to create pivot tables and look-up functions Prefer experience of overall US Retail Bank USRB functional knowledge Proficient with the iCAP system Strong Project Management skills with continuous effort to identify and overcome bottleneck Ability to identify clearly articulate and solve complex business problems and present them to the management in a structured and simpler form Ability to build connections promote ideas and work collaboratively across all levels of seniority and across boundaries Well organized with excellent time management skills Self-motivated focused detailed oriented and able to work efficiently to deadlines are essential Lateral thinker with ability to manage change and analytical ability to recognize areas of improvement Ability to work with a high degree of autonomy Confident articulate and have a high degree of personal integrity Presentations to both technical and non-technical personnel including Senior Management Key Deliverables Throughput of Projects Initiatives for Process Standardization and efficiency and automations Timeliness of Delivery Front ending MRAs IA projects Documentation - Templates Best Practices Procedures etc Reduce Number of reworks and QA issues identified Tools and Platforms Business Analysis Requirement Gathering Data Analysis Exposure in SAS SQL RDBMS Proficient in MS Excel PowerPoint and VBA Jira Bitbucket Domain Skills Good understanding of banking domain and consumer products Retail Banking Deposit Loans Wealth management Mortgage Insurance etc Other Info Education Level Master s Advanced Degree in Information Technology Computer Applications Engineering MBA from a premier institute Overall experience of 5-8 years with 2 years of experience in Business Analyst role At least 3-year experience in Banking Industry Job Category Decision Management Schedule Full-time Working days Hybrid - Minimum 3 days in office in a week Shift Regular Local Working Hours aligned with NAM working hours - Job Family Group Decision Management - Job Family Business Analysis - Time Type Full time - Most Relevant Skills Please see the requirements listed above - Other Relevant Skills For complementary skills please see above and or contact the recruiter - Citi is an equal prospect employer and qualified candidates will receive consideration without regard to their race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other characteristic protected by law If you are a person with a disability and need a reasonable accommodation to use our search tools and or apply for a career opportunity review Accessibility at Citi View Citi s EEO Policy Statement and the Know Your Rights poster

📌 Remediation Analytics (Tamil Nadu)
🏢 Citi
📍 Tamil Nadu