Organization The Organisation Harley s Fine Baking https www harleys com is a European style patisserie premium cake selling company created by an IIM professor to disrupt the cake and coffee market established to spread bonafide taste of the streets of Manhattan across the world Brought into the world from a love for baking the desire to create a meeting place that serves delicious food with a warm rustic environment The Organization offers a full scope of Breads morning merchandise cakes baked and savoury goods Currently the team size is of about 200 people with more than 15 outlets across Hyderabad along with a plan of opening 100 new outlets across Mumbai Goa Vijayawada Bangalore Chennai scaling up to 1000 people over the next year Designation Shift Manager Premium Cake Cafe Lounge Job Location s Balewadi Viman Nagar Pune Maharashtra Qualification Graduate in Hospitality Hotel Management Business Administration or related field Diploma holders in Food Beverage Service or Retail Management may also apply Experience Minimum 1 year in a shift in-charge team lead or supervisor role in a customer-facing food retail setup Job Profile As a Shift Manager you will play a pivotal role in delivering exceptional customer experiences while ensuring smooth store operations during your shift You will lead a team of associates manage day-to-day tasks and uphold brand standards in product quality hygiene and customer service This is a hands-on leadership role requiring operational efficiency and a warm service-first approach Job Responsibilities Supervise daily operations during assigned shift including opening closing duties Ensure exceptional customer service handle customer queries or complaints Lead train and motivate floor staff counter staff baristas runners etc Ensure adherence to hygiene safety and food handling SOPs FSSAI compliant Monitor stock levels track wastage and assist in inventory management Maintain visual merchandising cleanliness and brand standards Ensure timely preparation and serving of orders with high quality Support store manager in achieving sales targets and upselling initiatives Maintain shift reports sales logs and handover notes Required Skills Team supervision and people handling skills Strong verbal communication in English and local language Customer service and complaint resolution Basic knowledge of POS systems and billing Understanding of food safety hygiene and SOPs Time management and multitasking under pressure Desired Skills Knowledge of baking cafe products Barista or beverage preparation experience Inventory and stock handling experience Training junior staff or onboarding recent joiners Personal Attributes Energetic customer-centric and hands-on attitude Leadership presence with approachability Attention to detail and quality focus Punctual and dependable Passionate about food service and the Harley s brand Job Types Full-time Permanent Pay 23 000 00 - 25 000 00 per month Application Question s Which Location you want to apply for Balewadi or Viman Nagar Experience Shift Manager Shift Supervisor 1 year Required F B FMCG QSR Retail industry 1 year Required Location Pune Maharashtra Required Work Location In person

📌 Shift Manager (premium Cake & Cafe Lounge) - Pune (maharashtra)
🏢 HARLEY'S Fine Baking
📍 Maharashtra