Manager Patient services About AstraZeneca AstraZeneca is a global science-led patient-focused biopharmaceutical company that focuses on the discovery development and commercialization of prescription medicines for some of the world s most serious diseases But we re more than one of the world s leading pharmaceutical companies ROLE PURPOSE The Manager Patient services is responsible for supporting innovative programs tailored for patients This role involves developing customized solutions for different population segments through strong internal collaboration and external strategic partnerships in India As a strategic position the candidate must demonstrate process excellence in delivering priorities with patients at the center aligning with AstraZeneca s values and behaviors The manager must have expertise in program management collaboration negotiation strong analytical skills and data management ACCOUNTABILITIES Collaboration and Drive PAP and PSP Coordinate with the commercial team Sales compliance legal regulatory affairs and implementation partners to drive key patient service-initiated initiatives Maintain current knowledge of patient s services continuously explore opportunities to improve patient services Visit key customers for feedback oversee PAP PSP progress and maintain frequent communication with internal and external stakeholders Ensure compliance and documentation to adhere to AstraZeneca s values Maintain and regularly update the historical database Analyze PSP PAP reports and disseminate insights to relevant stakeholders to continually improve services Secure required skills on AstraZeneca s tools to manage effective execution of patient services Stakeholder Management Map key stakeholders accounts for PSP identify gaps opportunities between PAP and PSP Work cross-functionally with the team to improve patient services Ensure successful execution of program roll-out across internal and external customers with training and awareness initiatives Conduct weekly and monthly meetings to track effective program execution ensuring improvement in enrollment and treatment continuity Analyze and distribute monthly reports across departments to track program progress Conduct fieldwork with strategic partners and the commercial team to explore opportunities and gather feedback Manage resources for both internal teams and strategic partners Coordinate and collaborate with supply chain and distributors to ensure minimal turnaround time for therapy accessibility CRITICAL SUCCESS FACTORS Deep understanding of Indian healthcare market segmentation and population economic segmentation Skilled in using MS Office for data analysis and management Good understanding of access attributes and barriers specific to therapy Strong cross-functional collaboration and partnerships within LOC and Regional stakeholders CAPABILITIES Technical Professional and Personal Capabilities Proficiency in cross-functional collaboration High impact communication presentation skills Expertise in Excel and PowerPoint understanding of visualization software such as PowerBI Tableau etc Forecasting and decision-making skills Project management skills Understanding of the patient journey Critical Leadership Capabilities Clarity and foresight vision Strategic and critical thinking Prioritization decision making and sound judgment Focused agile perseverance and keen learner Inspiring and solution oriented Strategic partner management Teamwork and strong collaboration skills EDUCATION EXPERIENCE BEHAVIORAL COMPETENCIES AND SKILLS Must be a graduate postgraduate with at least 8-9 years of overall pharma experience including experience in Market Access and Patient Assistance Programs Desirable PAP PSP experience for 2 years Must possess strong analytical project management presentation and communication skills Must excel in cross-functional collaboration with good command of Excel management and proposal development Why AstraZeneca At AstraZeneca we re dedicated to being a Outstanding Place to Work Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit There s no better place to make a difference to medicine patients and society An inclusive culture that champions diversity and collaboration and always committed to lifelong learning growth and development We re on an exciting journey to pioneer the future of healthcare