Role summary Handle buyer inquiries via Messages email and chat resolve order return refund and product queries document cases and escalate complex issues to maintain high CSAT and SLA adherence Key responsibilities Respond to buyer queries across phone chat email provide accurate order delivery returns and payment support Process returns refunds per policy flag defects and raise tickets escalations when needed Log all interactions maintain case quality and follow SOPs meet first response and resolution SLAs Identify recurring issues and suggest improvements to workflows and FAQs Requirements 0-2 years customer support ecommerce Amazon experience is a plus Clear written and verbal communication empathy patience and problem-solving mindset Basic computer proficiency comfortable with shifts weekends and rapid-paced environments KPIs First response time resolution time CSAT QA score and adherence to SOPs Job Type Full-time Pay 15 000 00 - 25 000 00 per month Benefits Provident Fund Work Location In person

📌 Customer Service Executive – Amazon Seller Central (Maharashtra)
🏢 ICC worldWide
📍 Maharashtra