Wipro Limited NYSE WIT BSE 507685 NSE WIPRO is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses With over 230 000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world For additional information visit us at www wipro com Role Purpose The purpose of this role is to support delivery through development and deployment of tools Job Responsibilities Administer and configure BMC Helix Operations Management with AIOps Monitor and analyze system performance using AI ML-based tools Implement predictive service management to proactively address issues Develop and maintain workflows and automation scripts Perform root cause analysis and resolve complex IT issues Integrate BMC Helix with other ITSM tools and platforms Create and manage dashboards for real-time monitoring and reporting Collaborate with cross-functional teams to optimize service performance Document processes and maintain standard operating procedures Provide technical support and training to users and IT staff Qualifications Bachelor s degree in information technology Computer Science or related field 4 years of experience in IT operations management and AIOps Proficiency in BMC Helix Operations Management and AIOps tools Solid understanding of AI ML algorithms and predictive analytics Excellent problem-solving and analytical skills Effective communication and teamwork abilities Relevant certifications e g BMC Certified Professional Skills BMC Helix Operations Management AIOps Tools and Techniques AI ML Algorithms Predictive Analytics Workflow Automation Root Cause Analysis System Performance Monitoring Dashboard Creation Technical Support and Training Documentation Mandatory Skills BMC Helix Operations Management AIOPS Experience 5-8 Years Reinvent your world We are building a modern Wipro We are an end-to-end digital transformation partner with the boldest ambitions To realize them we need people inspired by reinvention Of yourself your career and your skills We want to see the constant evolution of our business and our industry It has always been in our DNA - as the world around us changes so do we Join a business powered by purpose and a place that empowers you to design your own reinvention Come to Wipro Realize your ambitions Applications from people with disabilities are explicitly welcome