Organization At CommBank we never lose sight of the role we play in other people s financial wellbeing Our focus is to help people and businesses move forward to progress To make the right financial decisions and achieve their dreams targets and aspirations Regardless of where you work within our organisation your initiative talent ideas and energy all contribute to the impact that we can make with our work Together we can achieve great things Job Title Financial Crime Operations - Workforce Enablement Senior Analyst Location Bangalore Business Team Financial Crime Operations Impact contribution We are seeking a dynamic and analytical Senior Analyst to join our team at a leading bank The ideal candidate will be responsible for driving data analysis workforce management and real-time data insights to optimize operational efficiency and decision-making A background in financial crime or an understanding of regulatory environments would be a significant advantage Roles Responsibilities Forecasting Capacity Planning Develop detailed resource models to show headcount utilization and need for major FCO functions Workforce Planner will be Responsible to deliver the forecasting for the number of interactions processing time shrinkage attrition and or other required metrics and input for the capacity management process by use of standard forecasting tools and analysis Also responsible for the capacity staffing and resource management of one or more teams and is providing guidelines and directions towards the WFM Scheduler creation Stakeholder Engagement Work closely with Customer Operations team HR and Finance partners to ensure Workforce Planning meets the business needs Should be able to develop and maintain internal control setting benchmarks and giving feedback on data performance and recommended actions Develop and produce performance information with which to inform engage and influence various levels of operational management Act as a point of contact for senior management regarding data insights and workforce strategies Data Analysis Insights Provide robust measures of efficiency productivity for each major business delivery team function Analyse and interpret large datasets to provide actionable insights that drive business outcomes Develop dashboards reports and data visualizations to support management decision-making Identify trends patterns and anomalies in real-time data to enhance operational effectiveness Workforce Management Headcount Reporting Analytics Oversee workforce planning scheduling and resource allocation to ensure optimal performance and coverage Monitor team productivity and performance metrics identifying areas for improvement Collaborate with process leads to forecast staffing needs and align resources with business goals Provide recruitment pipeline requirement Real-Time Data Analysis Manage real-time monitoring systems to ensure seamless operations across teams Implement and enhance tools to track real-time performance indicators and provide immediate feedback Financial Crime Understanding Desirable Leverage knowledge of financial crime trends anti-money laundering AML and regulatory compliance to support relevant initiatives Collaborate with compliance teams to ensure workforce strategies align with regulatory requirements Essential Skills 7 years of experience in data analysis workforce management or a similar role ideally within the financial services sector Proficiency in data analytics tools such as SQL Tableau Power BI Knime or similar platforms Robust understanding of workforce management principles and tools Exceptional problem-solving and decision-making skills Ability to manage multiple priorities in a fast-paced environment Knowledge of financial crime AML or regulatory compliance is a plus Excellent verbal and written communication skills to effectively interact with internal and external stakeholders Strong problem-solving skills to address challenges and identify opportunities for improvement Exceptional organizational and time management skills to handle multiple tasks and deadlines efficiently Ability to adapt to changing circumstances and handle unexpected challenges Educational Qualifications A bachelor s degree in business administration management finance or a related field is typically required A master s degree e g MBA or other advanced degrees can be advantageous If you re already part of the Commonwealth Bank Group including Bankwest x15ventures you ll need to apply through Sidekick to submit a valid application We re keen to support you with the next step in your career We re aware of some accessibility issues on this site particularly for screen reader users We want to make finding your dream job as easy as possible so if you require additional support please contact HR Direct on 1800 989 696 Advertising End Date 08 10 2025

📌 Financial Crime Operations - Workforce Enablement Senior Analyst (Karnataka)
🏢 Commonwealth Bank of Australia
📍 Karnataka