Why join Stryker Looking for a place that values your unique talents Discover Stryker s award-winning culture We are proud to offer you our total rewards package which includes bonuses healthcare insurance perks retirement programs wellness programs as well as service and performance awards - not to mention various social and recreational activities all of which are location specific Job description We are excited to be named one of the World s Best Workplaces by Fortune Magazine We are proud to offer you our total rewards package which includes bonuses healthcare insurance benefits retirement programs wellness programs as well as service and performance awards - not to mention various social and recreational activities all of which are location specific Position Description Vocera is now part of Stryker and is looking for a Senior Technical Support Engineer In this role you will be working in a dynamic fast-paced environment ensuring Vocera solutions are properly and effectively deployed You will use your technical expertise to investigate issues research solutions craft solutions and deliver excellent customer service via telephone e-mail and the web Our Global Support Team works together 24x7 to take on technical challenges and provide a positive experience for our customers What You Will Do You will document and manage customer issues and requests delivering excellent customer service and managing customer expectations Monitor and respond to customer inquiries coordinate customer communication assuring timely status updates and issue resolution You will collaborate within the company escalating issues and engaging others to solve hard problems Review product documentation prior to new releases You will report product defects and enhancement requests Identify and advocate product supportability requirements Partner with customers to design scope and implement design requests What You Need BA in Computer Science or related field 3 years experience in customer technical support role working in a hosted application Red Hat Enterprise Linux RHEL system administration knowledge is preferred Prior experience with tools such as Command line power shell performance monitor or other data gathering tools preferred Previous system administration and support knowledge of Server Virtualization Hypervisors such as VMWare or Microsoft Hyper-V Experience with SSL TLS certifications the Public Key Infrastructure PKI and authentication protocols such as LDAP and 802 1x Understanding of relational database systems and SQL scripting Stryker is a global leader in medical technologies and together with its customers is driven to make healthcare better The company offers innovative products and services in MedSurg Neurotechnology Orthopaedics and Spine that help improve patient and healthcare outcomes Alongside its customers around the world Stryker impacts more than 150 million patients annually

📌 Senior Technical Support Engineer (Karnataka)
🏢 Stryker
📍 Karnataka