Senior Technical Support Engineer Level Senior Department Support Type Full Time Project Hunters ai Locations San Jose Job Details Posted on September 23 2025 About the Company Established in 2004 ALLSTARSIT was founded with a clear vision to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals The core belief was that assembling a team shouldn t be hindered by geographical constraints Fast forward to the present day ALLSTARSIT stands as an international outstaffing service provider committed to change the way businesses recruit compensate and oversee top talent worldwide With operational hubs scattered across Europe Asia and LATAM and its headquarters situated in San Francisco US the company boasts a workforce of over 1 000 adept professionals Spanning across more than 20 countries ALLSTARSIT offers a diverse range of skilled employees across various verticals including AI cybersecurity healthcare fintech telecom media and so on About the Project Hunters Next-Gen SIEM helps small security teams be more effective and effective by automating the entire threat detection investigation and response process Hunters deploys in days and eliminates repetitive work with out-of-the-box integrations and detection rules High-priority alerts are surfaced based on risk and confidence scoring and similar alerts are clustered together reducing alert triage by 80 Customers can build an open scalable data lake at a predictable cost and bring their own data lake or leverage Hunters Team Axon provides rapid response to emerging threats incident investigation proactive threat hunting and security posture and hygiene reporting Hunters was recognized as a Leader in the 2024 GigaOm Radar for SIEM and received an Honorable Mention in the 2024 Gartner Magic Quadrant for SIEM We re looking for an experienced Senior Technical Support Engineer to join our global support team remotely You ll be the go-to expert for resolving complex technical issues for enterprise clients with direct access to R D and Product teams This is a high-impact all-tiers role where you ll play a key part in shaping a world-class support function during a critical growth phase Required skills 6 years in technical support SaaS cybersecurity or enterprise software at least 4 years managing Tier-3 Proficiency in troubleshooting Web Application and Data pipeline Proficiency in troubleshooting data format issues Proficiency in troubleshooting API issues Proficiency in AWS S3 bucket management event notifications and experience with AWS CLI High-level experience in SQL Hands-on Application Monitoring Tools Grafana Coralogix Hands-on Kubernetes troubleshooting Lens Good understanding of Python bonus Exceptional communication and client-facing skills in English Comfortable working independently in remote setups quick and independent learner Demonstrated problem-solving and multitasking abilities with strong organizational and prioritization skills Scope of work This is not an IT helpdesk role we are looking for candidates with proven experience in B2B SaaS application support or a similar customer-facing technical environment Troubleshoot and resolve advanced all-tiers technical issues for enterprise clients Handle post-sale and pre-sale support cases Work closely with R D and Product to resolve platform-level challenges Act as a trusted technical advisor and escalation point Write internal documentation and share best practices with the global support team Provide clear empathetic and proactive communication with clients Manage SLA and follow up with customers Operate with autonomy in a fast-paced startup setting