Key Responsibilities Customer Relationship Management Develop and maintain robust long-term relationships with customers Serve as the primary point of contact for customers addressing their inquiries concerns and feedback Ensure a personalized experience for each customer by understanding their unique needs Client Retention Identify and implement strategies to improve customer retention Monitor customer satisfaction levels and resolve issues promptly Conduct follow-up calls or emails to gather feedback after services or products are delivered Sales Support Collaborate with the sales team to identify cross-selling or up-selling opportunities Assist customers in making informed decisions by understanding their requirements and recommending appropriate products or services Process orders returns and exchanges ensuring a smooth transaction process Problem Resolution Address and resolve customer complaints acting as a mediator when necessary Work with internal teams e g logistics product development or technical support to resolve any issues that may affect the customer experience Maintain a record of customer complaints and resolutions for future reference Customer Feedback Reporting Collect customer feedback through surveys interviews or direct conversations Provide regular reports on customer satisfaction trends and areas of improvement to management Use customer insights to drive improvements in service offerings or product designs Collaboration with Other Departments Work closely with the marketing and product teams to ensure customer needs are incorporated into promotional campaigns and product enhancements Assist in the development of training materials and processes to improve customer interactions across all touchpoints CRM Software Utilization Manage and update customer information using CRM software e g Salesforce Zoho CRM HubSpot Track customer interactions sales opportunities and project timelines in CRM tools Qualifications Education A bachelor s degree in Business Marketing Communication or a related field Experience Previous experience in customer service or customer relationship management is preferred 0-3 years Experience working in a similar industry is a plus Health wellness Skills Excellent communication and interpersonal skills Strong problem-solving abilities and conflict resolution skills Proficient in using CRM software Salesforce Zoho HubSpot etc Ability to understand customer needs and translate them into actionable solutions High attention to detail and strong organizational skills Desired Traits Empathetic and customer-centric mindset Ability to work under pressure and handle multiple tasks simultaneously Strong team player with the ability to collaborate across departments Enthusiastic and positive attitude towards customer interaction Job Type Full-time Pay 15 000 00 per month Work Location In person

📌 Customer Support Executive (Karnataka)
🏢 Happy Living
📍 Karnataka