XO Health believes healthcare is fixable Become part of the community changing the face of the industry XO Health is the first health plan designed by and for self-insured employers that delivers a more unified health experience for everyone - from those who receive care to those who deliver it to those who pay for it We are growing a multi-disciplinary team of diverse and digitally empowered employees ready to rebuild trust in healthcare through comprehensive and unified transformation ServiceNow Engineer II - India Remote About the Role We are looking for a hands-on ServiceNow Engineer II to partner with our ServiceNow Architect in building and rolling out a scalable enterprise-grade platform tailored to healthcare insurance operations You ll take the Architect s design blueprints and turn them into reality configuring developing testing and deploying ServiceNow Customer Service Management CSM and Healthcare Life Sciences HCLS modules to support customer service case management utilization management and core healthcare insurance workflows Key Responsibilities Implementation Configuration Module Setup Configure and customize ServiceNow CSM modules account contact management entitlements case management knowledge and omni-channel support Implement and tailor HCLS modules Member Services Provider Relations Utilization Management per design specifications Workflow Development Build out case management flows claims intake adjudication grievances and appeals using CSM case stages SLAs and assignment rules Develop utilization management processes prior authorization requests medical necessity reviews care coordination tasks Portals Self-Service Create and enhance the Customer Service Portal and Member Provider portals using Service Portal Designer and UI Builder Implement client scripts UI policies and UI actions to enforce business rules and streamline user experience Integrations Automations API MID Server Develop integrations via REST SOAP APIs Integration Hub spokes and MID Server for secure data exchange with AWS Data Lake Microsoft 365 SharePoint and external claims systems Automate batch transfers sFTP and event-driven messaging EventBridge Kafka Orchestration Flow Designer Leverage Flow Designer and ServiceNow Orchestration to automate end-to-end processes e g case routing entitlement checks document generation notifications DevOps CI CD Implement application lifecycle management using Git Jenkins or Azure DevOps and ServiceNow Update Sets Assist in authoring Infrastructure as Code Terraform CloudFormation for development test environments Testing Deployment Support Quality Assurance Write Automated Test Framework ATF tests and coordinate UAT with business and QA teams Conduct performance and load testing troubleshoot and optimize bottlenecks Release Management Manage deployments across Dev QA Prod using change management best practices Package update sets scoped apps and manage application dependencies Production Support Provide Tier-2 3 support incident triage root cause analysis and system maintenance Monitor platform health tune performance and apply patches upgrades Collaboration Documentation Cross-Functional Teamwork Work closely with the Architect to clarify requirements suggest optimizations and ensure alignment to the overall solution design Partner with business analysts QA engineers and stakeholders to translate needs into technical deliverables Documentation Training Produce explicit technical documentation design specs runbooks integration guides and KB articles Train support teams and end-users on portal usage new features and troubleshooting Qualifications Technical Skills ServiceNow Expertise 5 years in ServiceNow development implementation with a focus on CSM and HCLS modules Strong experience with scoped apps Update Sets Flow Designer Service Portal and UI Builder Development Scripting Proficient in JavaScript server client HTML CSS and AngularJS Foundation for legacy portals Skilled with ServiceNow APIs Integration Hub and MID Server Integrations Cloud Hands-on with REST SOAP integrations sFTP and event-driven architectures Familiarity with AWS services S3 Lambda API Gateway and Microsoft Graph API DevOps Testing Knowledge of CI CD pipelines Git Jenkins Azure DevOps and ATF Experience with test-driven development and performance testing Healthcare Domain Understanding of health insurance processes claims enrollment utilization management Familiarity with HIPAA HL7 ACA and other regulatory frameworks Soft Skills Strong problem-solving mindset and attention to detail Excellent verbal and written communication able to explain technical concepts to non-technical stakeholders Collaborative team player comfortable in Agile Scrum environments Required Certifications ServiceNow Certified System Administrator CSA Certified Implementation Specialist - CSM HCLS Preferred Certifications Cloud AWS Certified Developer Solutions Architect Healthcare CHPS CHAM or similar DevOps Jenkins Engineer Azure DevOps Engineer XO Health is an equal opportunity employer committed to diversity and inclusion in the workplace All qualified applicants will receive consideration for employment without regard to sex including pregnancy childbirth or related medical conditions race color age national origin religion disability genetic information marital status sexual orientation gender identity gender reassignment citizenship immigration status protected veteran status or any other basis prohibited under applicable federal state or local law XO Health promotes a drug-free workplace

📌 Servicenow Engineer Ii (Karnataka)
🏢 XO Health
📍 Karnataka