Description About NORSTELLA At Norstella our mission is simple to help our clients bring life-saving therapies to market quicker and help patients in need Founded in 2022 but with history going back to 1939 Norstella unites best-in-class brands to help clients navigate the complexities at each step of the drug development life cycle and get the right treatments to the right patients at the right time Each organization Citeline Evaluate MMIT Panalgo The Dedham Group delivers must-have answers for critical strategic and commercial decision-making Together via our market-leading brands we help our clients Citeline - accelerate the drug development cycle Evaluate - bring the right drugs to market MMIT - identify barrier to patient access Panalgo - turn data into insight faster The Dedham Group - think strategically for specialty therapeutics By combining the efforts of each organization under Norstella we can offer an even wider breadth of expertise cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data machine learning and predictive analytics As one of the largest global pharma intelligence solution providers Norstella has a footprint across the globe with teams of experts delivering world class solutions in the USA UK The Netherlands Japan China and India The Role Analyst II RWD Delivery Support Education The Analyst II RWD Delivery Support Education is a critical customer-facing role responsible for driving adoption usability and value realization from our real-world data RWD products platforms and associated services This role acts as a bridge between technical teams and end users supporting clients through education issue resolution and guidance to ensure the successful delivery and application of RWD in support of business and analytic goals Responsibilities Customer Enablement Support Deliver high-quality support to customers by resolving inquiries related to data access tool usage and platform navigation o Empower users to harness RWD tools strategically enabling them to achieve their goals with efficiency and confidence User Education Onboarding o Lead platform onboarding sessions office hours and hands-on trainings to ensure customers are equipped to realize value from RWD platforms and data assets o Support continuous learning by maintaining and enhancing educational resources and materials Data Platform Guidance o Assist customers in understanding data structures analytic workflows and best practices for using their RWD tools to accelerate project execution and insights generation Quality Reliability Assurance o Participate in testing and validation of data deliveries and platform releases to ensure readiness accuracy reliability and alignment with user needs Product Service Optimization o Monitor data deliveries customer engagement and customer support interactions to identify trends gaps and opportunities to enhance user experience Knowledge Management o Develop and maintain clear user-friendly documentation to improve customer self-service and reduce friction in the user journey Cross-functional Collaboration o Capture recurring issues feature requests and customer feedback to inform product improvements collaborating closely with Product Data Engineering and Customer Success teams Qualifications Degree in life sciences or related fields e g data science bioinformatics computer science health economics epidemiology biostatistics health services Master s degree preferred Bachelor s degree accepted with requisite experience 2 - 4 years of experience in outcomes research health economics epidemiology or consulting for life sciences companies Understanding of RWD including lab EMR claims and SDoH data assets Ability to work collaboratively in a team workplace as well as independently with minimal supervision 1 - 2 years of experience querying large real-world data databases intermediate level SQL proficiency preferred Demonstrated analytical organizational problem solving and structured communication skills Strong problem-solving skills with attention to detail Entrepreneurial spirit drive and work ethic Location Remote India Our Guiding Principles for success at Norstella 01 Bold Passionate and Mission-First 02 Integrity Truth and Reality 03 Kindness Empathy and Grace 04 Resilience Mettle and Perseverance 05 Humility Gratitude and Learning Benefits Health Insurance Provident Fund Reimbursement of Certification Expenses Gratuity 24x7 Health Desk The expected base salary for this position ranges from 1 250 000 to 2 000 000 INR It is not typical for offers to be made at or near the top of the range Salary offers are based on a wide range of factors including relevant skills training experience education and where applicable licensure or certifications obtained Market and organizational factors are also considered In addition to base salary and a competitive benefits package successful candidates are eligible to receive a discretionary bonus Norstella is an equal opportunity employer All job applicants will receive equal treatment regardless of race creed color religion alienage or national origin ancestry citizenship status age physical or mental disability or handicap medical condition sex including pregnancy and pregnancy-related conditions marital or domestic partner status military or veteran status gender gender identity or expression sexual orientation genetic information reproductive health decision making or any other protected characteristic as established by federal state or local law Sometimes the best opportunities are hidden by self-doubt We disqualify ourselves before we have the opportunity to be considered Regardless of where you came from how you identify or the path that led you here- you are welcome If you read this job description and feel passion and excitement we re just as excited about you All legitimate roles with Norstella will be posted on Norstella s job board which is located at norstella com careers If a role is not posted on this job board a candidate should assume the role is not a legitimate role with Norstella Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella Norstella will never ask for anything of value or any type of payment during or as part of any recruitment interview or pre-hire onboarding process If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella please contact the Company using the following email address ApplicationHelp norstella com

📌 Analyst Ii, Rwd Delivery Support & Education (India)
🏢 Norstella
📍 India