Business Operations Manager - Horus Financial Academy Location Bangalore Experience 2 years Platform Experience Edtech a must About Horus Financial Academy Horus Financial Academy is a leading online platform dedicated to providing high-quality trading education We offer a range of courses from personal finance basics to advanced investment strategies helping our students achieve financial literacy and independence Our mission is to make complex financial concepts accessible and engaging for everyone We re a fast-growing company seeking a passionate and driven Operational Manager to join our team and help us scale our impact We re looking for a motivated and organized Operational Head to lead and manage the day-to-day operations of our academy This role is perfect for a professional with at least two years of experience particularly within the edtech sector who understands the unique challenges and opportunities of a digital learning environment You ll be the backbone of our operations ensuring everything runs smoothly and efficiently from student support to course delivery Key Responsibilities Process Management Design implement and optimize operational workflows to improve efficiency and student satisfaction This includes managing student onboarding course enrollment and support systems Team Leadership Oversee a small team of operational staff providing guidance training and performance feedback Foster a collaborative and positive work environment Student Support Supervise and enhance our student support channels email chat etc to ensure timely and effective resolution of student inquiries and issues Data Analysis Monitor key performance indicators KPIs and operational metrics to identify areas for improvement Use data to make informed decisions and present findings to senior management Vendor Partner Management Coordinate with external partners such as payment gateways content creators and technology providers to ensure seamless integration and service delivery Quality Assurance Ensure the quality of our course delivery and platform experience is consistently high Address any technical or content-related issues promptly Qualifications A Master s degree in Business Management or a related field A minimum of 2 years of experience in an operational role with a strong preference for experience in an edtech platform Proven ability to manage and optimize operational processes Excellent leadership and communication skills with experience in managing a small team Strong analytical and problem-solving abilities A proactive and results-oriented mindset Familiarity with CRM and project management tools e g Zendesk Asana Trello is a plus Why Join Us This is a fantastic opportunity to take on a leadership role in a dynamic and growing company You ll have a direct impact on our success and the financial literacy of thousands of students We offer a competitive salary a flexible work environment and the chance to be part of a mission-driven team Ready to lead our operations and make a difference Apply now Job Types Full time Permanent Pay 587 185 15 - 2 012 288 40 per year Work Location In person

📌 Business Operations Manager (Karnataka)
🏢 Horus Financial Academy
📍 Karnataka