A Customer Care Executive serves as the primary point of contact between a company and its customers This role involves handling inquiries resolving complaints providing product service information and ensuring a high level of customer satisfaction The ideal candidate is empathetic solution-oriented and committed to delivering exceptional service Respond promptly to customer inquiries via phone email chat or social media Resolve customer complaints efficiently and professionally Maintain detailed records of customer interactions and transactions Provide accurate valid and complete information using the right tools and resources Follow communication procedures guidelines and policies Escalate unresolved issues to the appropriate internal teams Identify and assess customer needs to achieve satisfaction Build sustainable relationships and trust with customers through open and interactive communication Excellent verbal and written communication skills Robust problem-solving and conflict-resolution abilities Job Types Full-time Permanent Pay From 25 000 00 per month Benefits Cell phone reimbursement Education Bachelor s Preferred Work Location In person