THE JOB - To Provide Customer Care and Technical Support for AV IT IPFD Display PC LED TV etc in Warranty Installation and other services Apply via the link https forms gle DFpy7TUQajMVDzuw8 Background to the Role One of our Business Division specialises in Installation Warranty and Post-warranty Services for IT OA AV products including Interactive Large Format Displays Kiosks Digital Signages LED Televisions Projection Systems Conference Room Solutions etc The current role on offer is for Customer Support Engineers who have strong techno-operational experience of working on similar products from our office in South Delhi The Roles and Responsibilities Your primary role will be to support Customers Field Technicians and be a bridge between the Customer Distributor Systems Integrator Client Company and other stakeholders to deliver services within the SLAs The services may be Installation Demo Training Warranty Services Post-warranty Repairs etc The role will start from Call Login to final closure including identifying hardware and software issues and troubleshoot technical issues as may be there You will also be responsible for Evaluation and prioritisation of customer support cases so as to Maintaining the SLA with the customer for long term engagement You will also resolve the issues or give inputs on the alternate methods of solving the issue The role may also require travelling outside the country for delivery of field services including Onsite Installations Repairs as well as for technical training at Client locations in or outside the country The work situations will be under pressure with tight timelines and achieving service performances meeting or exceeding client expectations Desired Candidate Profile Having a minimum of 3 years of experience exclusively in the Installation and Field Repair Services of IT OA and AV products in a highly professional workplace Should be technically strong to troubleshoot breakdowns and provide preventive maintenance services remotely as well at customer sites Flexible to travel anywhere in India and abroad in case of any projects requirement Has excellent communications skills in English including with international clients Must have a Valid passport Other Notes Education Ideally an Electronics Engineering Graduate or a Diploma Holder Experience Minimum 3 years of similar experience with proven performances About us We Infinity Assurance Solutions Private Limited https www infinityassurance com https www infyshield com https www infyvault com a New Delhi-based portfolio company of Indian Angel Network Aegis Centre for Entrepreneurship Artha Venture Fund and other marquee industry veterans We specialize in Warranty Service Administration Extended Warranty Accidental Damage Protection and various other service products for wide range of Mobile Phones Home Appliances Consumer Electronics AV Solutions Classroom Conference-room Solutions Kitchen Appliances IT Office automation Personal Gadgets etc Incorporated in January 2014 as a debt-free operationally profitable with positive net retained earnings we have grown rapidly Going forward we are looking to grow multi-fold with newer areas of business expansion Our success is attributed to a very agile and technologically driven unique service delivery model loyal long-term clients in-house application and lean organization structure Job Type Full-time Pay 300 000 00 - 420 000 00 per year Benefits Leave encashment Provident Fund Application Question s What is your present location please provide pin How many years of experience do you have in the Installation and Repair of Interactive Displays in the field How much experience in years do you have for Remote Support from a call centre technical support centre Can you join within one week of offer Do you have a valid passport Language English Required Work Location In person

📌 Technical Support Executive (New Delhi)
🏢 Infinity Assurance Solutions Private
📍 New Delhi